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Wiz

1 month ago

Solutions Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Reposted: similar role first listed 4 months ago

Job Summary

Deliver expert technical support for a cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense. Troubleshoot connector and integration failures across AWS, Azure, GCP, OCI, and SaaS, analyze vulnerability and SBOM/SCA results, and support shift-left security workflows. Build AI-driven automation to scale triage and improve resolution quality, while participating in after-hours on-call coverage.

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, Kubernetes security, identity and access management, network analysis, and data security.
•Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS, including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure.
•Diagnose workload scanning and runtime security issues such as outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
•Analyze vulnerability findings, triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage.
•Design and implement automation using AI agents/agentic workflows to scale support operations, and participate in on-call rotation for after-hours support.],
•travel
•salary_currency
•salary_minimum

Key Requirements

•5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
•2+ years working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services.
•1+ years deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
•Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
•Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL, plus proficiency with Linux command-line tools.

Experience:Cloud platformsCloud securityCustomer supportKubernetesVulnerability managementRuntime security

Languages:English

Tech Stack:AWSAzureGCPOCISaaSKubernetesCI/CDIaCTerraformHCLCloudFormationHelmPythonShellJavaScriptJSONJavaGoGraphQLREST API

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn