Sr. Manager, Engineering

Dialpad
Vancouver
Workplace: OnsiteFull timeCAD 232,000 - 281,500 annuallyFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Mentoring","Hiring","Interviewing"]

Lead Dialpad’s calling experience end-to-end—frontend, backend, and hardware devices—while managing and coaching senior engineers. Own a 1–3 year roadmap and drive large projects from requirements through delivery. Guide real-time audio architecture using WebRTC and SIP, ensure reliability via SLOs and tiered criticality, and evolve high-traffic systems and hardware ecosystems at scale.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dialpad
Dialpad
2 days ago

Sr. Manager, Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead Dialpad’s calling experience end-to-end—frontend, backend, and hardware devices—while managing and coaching senior engineers. Own a 1–3 year roadmap and drive large projects from requirements through delivery. Guide real-time audio architecture using WebRTC and SIP, ensure reliability via SLOs and tiered criticality, and evolve high-traffic systems and hardware ecosystems at scale.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and grow a team of senior engineers through 1-on-1s, coaching, performance reviews, and career development.
  • •Define the 1–3 year team vision and roadmap with product partners.
  • •Own end-to-end projects: requirements gathering, planning, resourcing, and delivery.
  • •Lead calling frontend and backend, including reliability (SLOs, criticality tiers) and gradual architecture evolution with zero disruption to live calls.
  • •Grow the hardware ecosystem (desk phones, Room Phones, ATAs, DECT) and evaluate designs for scalability and evolving business needs.

Pay and Benefits

Salary: CAD 232,000 - 281,500 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •5+ years leading high-performing engineering teams and shipping cross-functional or multi-team projects.
  • •10+ years professional experience as an engineer or engineering leader.
  • •Experience with real-time communications (WebRTC, SIP, VoIP), including echo cancellation, call routing, or reducing call setup latency.
  • •Strong contact center domain knowledge (routing, queues, IVR) and how AI is reshaping it (AI skill-based routing, agent assist, auto-QA).
  • •Full-stack fluency with a modern JavaScript framework (Vue 3 + TypeScript) and Python or Java; plus cloud-native architecture experience (microservices, containerization, orchestration).
Experience:Real-time communicationsContact centerCCaaSVoIPCloud-native architecturesAI-assisted development
Education:Bachelor's in Computer Science
Skills:CommunicationCollaborationMentoringHiringInterviewing
Languages:English
Tech Stack:WebRTCSIPVoIPEcho cancellationCall routingJavaScriptVue 3TypeScriptPythonJavaGoogle Cloud PlatformMicroservicesContainerizationOrchestrationSLOsEvent-driven servicesContainerized services

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn