Senior Strategic Account Manager

Videa.ai
Boston
Workplace: HybridFull timeUSD 170,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Executive communication","Cross-functional leadership","Program management","Account strategy","Commercial fluency","Process discipline","Stakeholder management"]

Own end-to-end relationships and long-term account strategy for a small portfolio of Videa’s most strategic DSO partners. Lead executive-facing account plans, translate commitments into measurable delivery, and drive retention, adoption, and expansion in close partnership with Product, Engineering, Clinical, and Finance (while CRO leads contract negotiation). Establish executive business review cadence and build the playbook and governance model for how strategic accounts scale at Videa.

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FursaFursa
Videa.ai
Videa.ai
23 hours ago

Senior Strategic Account Manager

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Last checked: 44 minutes agoStatus: Live

Job Summary

Own end-to-end relationships and long-term account strategy for a small portfolio of Videa’s most strategic DSO partners. Lead executive-facing account plans, translate commitments into measurable delivery, and drive retention, adoption, and expansion in close partnership with Product, Engineering, Clinical, and Finance (while CRO leads contract negotiation). Establish executive business review cadence and build the playbook and governance model for how strategic accounts scale at Videa.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end relationship and account strategy for strategic DSO partners, from executive sponsors to practicing clinicians.
  • •Build and evolve long-term account strategy to deepen trust, expand adoption, and establish Videa as indispensable.
  • •Represent these accounts internally at the executive level and communicate Videa roadmap and priorities with clarity.
  • •Own commercial health across retention, adoption, and expansion, translating commitments into shared delivery plans and holding both sides accountable.
  • •Run cross-functional operating rhythm (Engineering, Product, Clinical) and establish executive business review cadence, reporting, and governance playbooks as the accounts scale.

Pay and Benefits

Salary: USD 170,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveDentalVisionMedical

Key Requirements

  • •7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or similarly regulated, multi-stakeholder environments.
  • •Ability to turn around a stalled or underperforming account with clear understanding of what changed and why.
  • •Program and project management discipline to plan, sequence, and drive cross-functional work to completion.
  • •Executive presence with credibility across C-suite sponsors and frontline practitioners.
  • •Commercial fluency to partner on contract terms and revenue outcomes (without owning negotiation).
Experience:Enterprise SaaSHealth techHealthcareRegulated industryMulti-stakeholderDSOs
Skills:Executive communicationCross-functional leadershipProgram managementAccount strategyCommercial fluencyProcess disciplineStakeholder management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Videa.ai
Develops AI-powered medical imaging software to assist radiologists with detection, quantification, and workflow automation for diagnostic imaging. Their tools aim to improve accuracy and efficiency across modalities such as X-ray and mammography.
Industry: HealthTech
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