Product Manager - Customer Data Platforms (CDP)

Etihad Aviation Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7+ yearsSkills: ["Backlog prioritization","Stakeholder management","Communication","Cross-functional collaboration","Customer-centric mindset"]

Deliver Guest 360 capabilities with a focus on Customer Data Platforms (CDP), customer journey analytics, and data-driven customer experience. Bridge business, data, and engineering teams to translate customer needs into user stories, acceptance criteria, and delivery plans. Own and prioritize backlog, track feature usage and customer impact, and collaborate cross-functionally to integrate CDP and analytics—supporting personalization, omnichannel engagement, and product adoption.

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FursaFursa
Etihad Aviation Group
Etihad Aviation Group
2 days ago

Product Manager - Customer Data Platforms (CDP)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver Guest 360 capabilities with a focus on Customer Data Platforms (CDP), customer journey analytics, and data-driven customer experience. Bridge business, data, and engineering teams to translate customer needs into user stories, acceptance criteria, and delivery plans. Own and prioritize backlog, track feature usage and customer impact, and collaborate cross-functionally to integrate CDP and analytics—supporting personalization, omnichannel engagement, and product adoption.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own and prioritize backlog for Guest 360 and Customer Journey Analytics initiatives.
  • •Translate business requirements into clear user stories, acceptance criteria, and delivery plans.
  • •Track product performance, feature usage, and customer impact metrics to drive adoption.
  • •Leverage customer data (CRM, behavioural, transactional) to inform product decisions and improvements.
  • •Collaborate with cross-functional teams to ensure end-to-end integration of CDP and analytics capabilities.

Key Requirements

  • •7+ years’ experience as a Product Owner/Product Manager or in a similar role within data, digital, or customer platforms.
  • •Hands-on experience with Customer Data Platforms (CDPs) such as Adobe, Salesforce, or FirstHive.
  • •Strong understanding of customer journey analytics, personalization, and omnichannel CX.
  • •Proven ability to manage backlog, prioritize features, and deliver value-driven outcomes.
  • •Experience working in Agile environments (Scrum, SAFe).
Experience:7+ yearsDataDigitalCustomer platformsAgileCustomer experienceCustomer data platforms
Skills:Backlog prioritizationStakeholder managementCommunicationCross-functional collaborationCustomer-centric mindset
Languages:English (UK)
Tech Stack:Customer Data Platforms (CDPs)AdobeSalesforceFirstHiveScrumSAFeCRM

Eligibility

Nationality:UAE National

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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