Customer Experience Agent (German Speaking)

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first","Problem-solving","Process improvement","Action-oriented","Curiosity"]

Support buyers and sellers in a customer-first manner by resolving issues related to payments, orders, shipments, and general questions. Improve the overall customer experience through process improvements and reducing repeat contacts. Become proficient in Whatnot’s product, processes, and systems, and collaborate with other departments to troubleshoot and resolve open questions while ensuring fast, high-quality outcomes.

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FursaFursa
Whatnot
Whatnot
1 year ago

Customer Experience Agent (German Speaking)

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Last checked: 1 hour agoStatus: Live

Job Summary

Support buyers and sellers in a customer-first manner by resolving issues related to payments, orders, shipments, and general questions. Improve the overall customer experience through process improvements and reducing repeat contacts. Become proficient in Whatnot’s product, processes, and systems, and collaborate with other departments to troubleshoot and resolve open questions while ensuring fast, high-quality outcomes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Interact with buyers and sellers to ensure a positive customer experience.
  • •Resolve customer issues involving payments, orders, shipments, and general questions in a timely, high-quality manner.
  • •Become an expert in Whatnot’s product, processes, and systems to drive positive user outcomes.
  • •Collaborate with other departments to troubleshoot, research, and resolve open questions.
  • •Identify opportunities to eliminate repeat contacts and continuously improve customer experience.

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceDentalVisionRetirement401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •2+ years of support experience handling email and/or chat services.
  • •Weekend availability required.
  • •Fluent in English and German with a deep understanding of the DACH market.
  • •Experience with eCommerce and marketplace operations.
  • •Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
Experience:2+ yearsE-commerceMarketplaces
Education:Bachelor's
Skills:Customer-firstProblem-solvingProcess improvementAction-orientedCuriosity
Languages:EnglishGerman
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn