TM Credit & Collect-T2-I

American Express
Gurugram
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Active listening","Negotiation","Problem-solving","Decision-making","Teamwork"]

Handle consumer credit inquiries in a rotating-shift contact role, communicating clearly with card members while evaluating account situations and recommending appropriate spending options. Resolve issues efficiently with a focus on first-contact resolution, strong attention to detail, and high-pressure judgment. Ensure strict ID verification, compliance, and data protection to safeguard customer accounts, while meeting employee, customer, and shareholder performance goals supported by onboarding training and ongoing coaching.

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FursaFursa
American Express
American Express
3 days ago

TM Credit & Collect-T2-I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle consumer credit inquiries in a rotating-shift contact role, communicating clearly with card members while evaluating account situations and recommending appropriate spending options. Resolve issues efficiently with a focus on first-contact resolution, strong attention to detail, and high-pressure judgment. Ensure strict ID verification, compliance, and data protection to safeguard customer accounts, while meeting employee, customer, and shareholder performance goals supported by onboarding training and ongoing coaching.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Communicate with card members by adapting conversations to their communication style using active listening
  • •Evaluate card member issues and provide inventive solutions aimed at resolving on the first contact
  • •Ensure strict ID verification and compliance with data protection to safeguard customer accounts
  • •Assess customer inquiries and profiles, then consult and share relevant spending options
  • •Deliver employee, customer, and shareholder metrics as per goals

Pay and Benefits

Perks:Annual BonusRetirementHealth InsuranceDentalVisionLife InsuranceDisability BenefitsPaid ParentalCounseling SupportWellness Stipend

Key Requirements

  • •Graduation
  • •Prior collections experience (preferred)
  • •Ensure strict ID verification and comply with data protection to safeguard customer accounts
  • •Confident in a high-pressure environment while speaking with potentially vulnerable customers
  • •Excellent negotiation, analytical, and decision-making skills with strong attention to detail
Experience:CollectionsConsumer credit
Education:Bachelor's
Skills:Active listeningNegotiationProblem-solvingDecision-makingTeamwork

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn