Customer Success Manager - FinTech and Health/Life Sciences

Salesforce
London
Full timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Presentation","Stakeholder management","Customer focus","Cross-functional collaboration"]

Own a small portfolio of Salesforce’s largest customers, serving as the single point of accountability for Signature deliverables, experience, renewal, and expansion. Partner with IT and business executives to align customer goals to outcomes on the Salesforce platform, coordinating services and guiding adoption of Sales and Service capabilities. Act as an escalation point for high-severity incidents, triage risks, and drive proactive quarterly reviews to improve stability, performance, and feature enhancement.

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FursaFursa
Salesforce
Salesforce
4 days ago

Customer Success Manager - FinTech and Health/Life Sciences

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own a small portfolio of Salesforce’s largest customers, serving as the single point of accountability for Signature deliverables, experience, renewal, and expansion. Partner with IT and business executives to align customer goals to outcomes on the Salesforce platform, coordinating services and guiding adoption of Sales and Service capabilities. Act as an escalation point for high-severity incidents, triage risks, and drive proactive quarterly reviews to improve stability, performance, and feature enhancement.
Location: London
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
  • •Cultivate stakeholder relationships with customer IT and business executive leadership and decision-makers.
  • •Coordinate Signature Success services and provide timely, proactive Salesforce feature guidance based on customer needs and interests.
  • •Advise customers on adoption of annual Salesforce release features, identifying potential challenges and risks.
  • •Act as an advocate during triage and resolution of high-severity incidents and communicate expectations through resolution.

Key Requirements

  • •8+ years of relevant experience in Technical Customer Success, SaaS platform use, project leadership, technology consulting, technology solutions development, or technical/solutions architecture.
  • •Exceptional English communication and presentation skills to communicate and influence effectively at executive and C-level.
  • •Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
  • •Knowledge of software development process and design methodologies, and ability to explain complex technical concepts in business-friendly terms.
  • •Experience leading cross-functional efforts to resolve or manage customer needs or projects.
Experience:8+ yearsSaaSTechnical Customer SuccessFinTechHealthcare
Skills:CommunicationPresentationStakeholder managementCustomer focusCross-functional collaboration
Certifications:Salesforce AdministratorAdvanced AdministratorPlatform App BuilderService Cloud ConsultantSales Cloud Consultant
Languages:English
Tech Stack:SalesforceSignature SuccessSales CloudService Cloud

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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