Smithfield Foods

3 weeks ago

IT Technical Services Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the day-to-day IT Service Management (ITSM) function for Smithfield’s Infrastructure & Operations, owning service portfolio, incident/problem/change processes, and reporting. Standardize ITSM procedures, run daily operations calls and weekly CAB reviews, and maintain KPIs, dashboards, and trend/Root Cause Analysis. Partner with IT teams to deliver an ITSM Roadmap, develop CMDB/service catalog, and design ServiceNow tooling and integrations, while supervising ITSM analysts and supporting on-call every other week.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the day-to-day Smithfield I&O ITSM function and processes, including incident management and service portfolio ownership.
•Enhance, formalize, and standardize ITSM processes and procedures; document and review policies, work instructions, and operating procedures.
•Coordinate changes and ensure compliance with change/release windows; manage daily operations calls and weekly CAB Review meetings.
•Analyze incident/problem/change data and perform trend analysis and RCA reporting; develop and maintain KPIs, IT dashboards, and reports.
•Own security access control processes, support problem management/continuous service improvement, and help create/execute the ITSM Roadmap including ServiceNow tool design and integrations.

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 150,000 annually

Perks:Relocation

Key Requirements

•Bachelor’s degree plus 5+ years of relevant experience (or equivalent education and experience), required.
•2+ years of experience in a leadership role including team development and management, required.
•5+ years of enterprise IT operations experience, preferably in incident/problem management and change management.
•Proficiency administering and managing IT service management tools (ServiceNow).
•Good understanding of ITIL principles (ITIL v3 certified) and familiarity with Agile work environments, reporting/dashboard tools, and service management concepts.

Experience:5+ yearsEnterprise ITITSMIncident managementProblem managementChange management

Education:Bachelor's

Skills:LeadershipCommunicationContinuous improvementProblem managementCollaboration

Certifications:ITIL v3

Tech Stack:ServiceNowITILITIL v3CMDBService CatalogKPIDashboardsAgileCAB

Company Brief

Smithfield Foods

Produces pork and packaged meat products, operating integrated hog production, processing, and branded food businesses. It supplies retail, foodservice, and export markets across the United States and internationally.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Smithfield, United States

Founded: 1936

Website LinkedIn

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Smithfield Foods

3 weeks ago

IT Technical Services Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead the day-to-day Smithfield I&O ITSM function and processes, including incident management and service portfolio ownership.
•Enhance, formalize, and standardize ITSM processes and procedures; document and review policies, work instructions, and operating procedures.
•Coordinate changes and ensure compliance with change/release windows; manage daily operations calls and weekly CAB Review meetings.
•Analyze incident/problem/change data and perform trend analysis and RCA reporting; develop and maintain KPIs, IT dashboards, and reports.
•Own security access control processes, support problem management/continuous service improvement, and help create/execute the ITSM Roadmap including ServiceNow tool design and integrations.

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 150,000 annually

Perks:Relocation

Key Requirements

•Bachelor’s degree plus 5+ years of relevant experience (or equivalent education and experience), required.
•2+ years of experience in a leadership role including team development and management, required.
•5+ years of enterprise IT operations experience, preferably in incident/problem management and change management.
•Proficiency administering and managing IT service management tools (ServiceNow).
•Good understanding of ITIL principles (ITIL v3 certified) and familiarity with Agile work environments, reporting/dashboard tools, and service management concepts.

Experience:5+ yearsEnterprise ITITSMIncident managementProblem managementChange management

Education:Bachelor's

Skills:LeadershipCommunicationContinuous improvementProblem managementCollaboration

Certifications:ITIL v3

Tech Stack:ServiceNowITILITIL v3CMDBService CatalogKPIDashboardsAgileCAB

Company Brief

Smithfield Foods

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Smithfield, United States

Founded: 1936

Website LinkedIn