Director Executive Support

Lumen
Seattle
Workplace: OnsiteFull timeUSD 167,273 - 223,031 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Executive presence","Emotional intelligence","Communication skills","Discretion","Service transformation"]

Lead executive-facing IT support, AV, conference room operations, and DAS services, ensuring seamless experiences for VP-to-CEO leaders. Define executive support strategy, governance, and service standards, then scale teams and a high-touch concierge model with rapid issue resolution. Drive reliability through automation, self-healing capabilities, proactive monitoring, and continuous service transformation, while owning executive conference room AV execution and high-visibility corporate events and communications planning.

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Lumen
Lumen
1 day ago

Director Executive Support

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead executive-facing IT support, AV, conference room operations, and DAS services, ensuring seamless experiences for VP-to-CEO leaders. Define executive support strategy, governance, and service standards, then scale teams and a high-touch concierge model with rapid issue resolution. Drive reliability through automation, self-healing capabilities, proactive monitoring, and continuous service transformation, while owning executive conference room AV execution and high-visibility corporate events and communications planning.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Define and lead the enterprise strategy for executive support, including service models, standards, and governance.
  • •Oversee end-to-end executive technology and collaboration support for VP-to-CEO leaders.
  • •Lead, develop, and scale teams covering executive support engineering, AV, and event support.
  • •Drive automation, self-healing capabilities, proactive monitoring, and continuous service transformation.
  • •Plan and execute executive-facing events (Town Halls, Board meetings, earnings calls, investor events) and serve as final escalation authority for critical issues.
Travel: High travel

Pay and Benefits

Salary: USD 167,273 - 223,031 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •10+ years in executive support, IT operations, or collaboration services.
  • •5+ years in senior leadership roles supporting VP- or C-suite executives.
  • •Expertise in executive IT support, AV systems, collaboration platforms, and event production.
  • •Working knowledge of wireless infrastructure and DAS models.
  • •Demonstrated experience with automation, proactive monitoring, and service transformation.
Experience:10+ years
Skills:Executive presenceEmotional intelligenceCommunication skillsDiscretionService transformation
Tech Stack:AV systemsWireless infrastructureDASCollaboration platformsAutomationProactive monitoringSelf-healing capabilitiesConference room AV

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn