Service Center Agent im Bereich Vertrag (mensch*) - (VZ/40 Std.) (Wien, AT)

Zurich Insurance
Austria
Workplace: HybridFull timeEUR 35,392.56+ annuallyFunction: SalesSkills: ["Customer focus","Communication","Reliability","Precision","Teamwork"]

Be the first point of contact for customers by phone and email, providing information on insurance contracts across all lines. Support customers with contract and master-data changes, handle complaints, and help ensure service quality and customer satisfaction. Act as a key coordinator between internal departments (e.g., Sales, Marketing, Finance) while working in a team of 20–25 people and using digital tools to deliver accurate service.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
6 days ago

Service Center Agent im Bereich Vertrag (mensch*) - (VZ/40 Std.) (Wien, AT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Be the first point of contact for customers by phone and email, providing information on insurance contracts across all lines. Support customers with contract and master-data changes, handle complaints, and help ensure service quality and customer satisfaction. Act as a key coordinator between internal departments (e.g., Sales, Marketing, Finance) while working in a team of 20–25 people and using digital tools to deliver accurate service.
Location: Austria
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Serve as the first point of contact in customer service by phone and in writing.
  • •Provide information on contracts across all insurance lines.
  • •Support customers with contract and master-data changes.
  • •Process complaints, maintain service quality, and contribute to customer satisfaction.
  • •Coordinate between internal departments such as Sales, Marketing, and Finance.

Pay and Benefits

Salary: EUR 35,392.56 annually
Perks:Home OfficeGym MembershipMealHealth Insurance

Key Requirements

  • •Completed training (e.g., apprenticeship/AHS or equivalent).
  • •Experience in customer service by phone and/or in writing is an advantage.
  • •Strong German skills, written and spoken.
  • •Enjoy working with digital tools and are willing to learn new systems.
  • •Team-oriented, reliable, precise, and independent with a customer-focused mindset.
Skills:Customer focusCommunicationReliabilityPrecisionTeamwork
Languages:German
Tech Stack:Digital tools

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn