Customer Technical Support Leader

Amcor
Turkey
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Strategic thinking","Analytical problem-solving","Prioritization","Communication","Coordination"]

Lead customer-focused technical support and quality field operations, coordinating closely with internal departments to address technical requests and customer complaints. Analyze issues, drive root-cause analysis and corrective actions for product and process nonconformities, and follow preventive actions to avoid future quality problems. Monitor customer specifications, plan and conduct customer visits, and support production plans to identify and prevent potential quality risks early.

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FursaFursa
Amcor
Amcor
1 day ago

Customer Technical Support Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead customer-focused technical support and quality field operations, coordinating closely with internal departments to address technical requests and customer complaints. Analyze issues, drive root-cause analysis and corrective actions for product and process nonconformities, and follow preventive actions to avoid future quality problems. Monitor customer specifications, plan and conduct customer visits, and support production plans to identify and prevent potential quality risks early.
Location: Turkey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage and oversee quality and technical field operations for assigned customers.
  • •Coordinate customer technical needs and requirements with relevant departments and provide timely feedback.
  • •Analyze customer complaints and technical requests, and resolve them with internal teams.
  • •Facilitate root cause analysis and establish corrective actions for product and process quality nonconformities.
  • •Monitor customer specifications, plan and conduct customer visits, and support preventive actions to prevent quality problems.
Travel: Extensive travel

Pay and Benefits

Perks:Flexible WorkingAnnual BonusHealth InsuranceLife InsuranceEducation AllowanceEmployee AssistanceGym Membership

Key Requirements

  • •Bachelor’s degree (preferably in Engineering).
  • •Minimum of 3 years of experience in Quality, Production, Technical Support, or Continuous Improvement.
  • •Strong command of written and spoken Turkish and English.
  • •Proficiency with MS Office applications.
  • •Strong strategic thinking, analytical problem-solving, and results-oriented prioritization.
Experience:3+ years
Education:Bachelor's
Skills:Strategic thinkingAnalytical problem-solvingPrioritizationCommunicationCoordination
Licenses:B-class driving license
Languages:TurkishEnglish
Tech Stack:MS Office

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn