Analyste support applicatif H/F

Edenred
France
Workplace: OnsiteFull timeFunction: OtherExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Prioritization","Team collaboration","Documenting processes"]

Incident Manager confirmé in the IT RUN domain responsible for overseeing incident and problem management, monitoring system health, and driving continuous improvement through automation, governance, and close collaboration with IT, security, and business stakeholders to ensure service continuity and GDPR-compliant operations.

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Edenred
Edenred
4 months ago

Analyste support applicatif H/F

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Last checked: 14 hours agoStatus: Live

Job Summary

Incident Manager confirmé in the IT RUN domain responsible for overseeing incident and problem management, monitoring system health, and driving continuous improvement through automation, governance, and close collaboration with IT, security, and business stakeholders to ensure service continuity and GDPR-compliant operations.
Location: France
Workplace: Onsite
Employment Type: Full time
Seniority: Sr. Manager level

Key Responsibilities

  • •Gestion des incidents et des problèmes en RUN IT, en traitant les incidents quotidiens et garantissant la continuité de service.
  • •Prioriser les problèmes selon leur criticité, urgence et impact métier; diagnostiquer et résoudre les incidents en minimisant les interruptions.
  • •Mettre en œuvre des actions correctives pour éviter les incidents récurrents.
  • •Créer et maintenir des rapports opérationnels et tableaux de bord pour suivre la santé opérationnelle.
  • •Collaborer avec les équipes développement, infrastructure et produit pour aligner les activités RUN aux besoins métiers.

Key Requirements

  • •Diplômé en Informatique, Systèmes d’Information ou domaine similaire et au moins 5 ans d’expérience réussie en opérations IT et support utilisateurs dans un environnement exigeant.
  • •Excellente connaissance de la gestion des incidents, des outils de supervision et du diagnostic système (ITIL).
  • •Expérience avec des outils ITSM (Jira).
  • •Compréhension de l’architecture IT, postes de travail, réseau, matériel, logiciel et concepts d’intégration (un plus).
  • •Capacité à analyser rapidement des problèmes complexes et à prioriser en environnement opérationnel sous pression.
Experience:5+ yearsInformation technologyIT operationsIT support
Education:Bachelor's
Skills:CommunicationProblem-solvingPrioritizationTeam collaborationDocumenting processes
Certifications:ITIL
Languages:French
Tech Stack:ITILJiraITSMMonitoringAutomationGDPRSOP

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn