Engagement Manager, Strategic

Profound
New York, San Francisco, Boston, London, Singapore
Workplace: OnsiteFull timeUSD 110,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical mindset","Project management","Stakeholder management","Mentoring"]

Own a portfolio of 5–10 Profound’s most strategic and complex enterprise customers, serving as their senior strategic advisor. Drive outcomes end-to-end—from onboarding and implementation through measurable, high-value impact for AI search programs. Lead multi-stakeholder engagements, manage escalations, run executive business reviews, and mitigate risk across teams while mentoring other Engagement Managers.

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FursaFursa
Profound
Profound
1 day ago

Engagement Manager, Strategic

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of 5–10 Profound’s most strategic and complex enterprise customers, serving as their senior strategic advisor. Drive outcomes end-to-end—from onboarding and implementation through measurable, high-value impact for AI search programs. Lead multi-stakeholder engagements, manage escalations, run executive business reviews, and mitigate risk across teams while mentoring other Engagement Managers.
Location: New York, San Francisco, Boston, London, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 strategic and complex enterprise customers.
  • •Own the full customer journey from onboarding and implementation through measurable, high-value outcomes using the Profound platform.
  • •Lead multi-stakeholder engagements, independently manage escalations, and restore alignment when customer execution moves off track.
  • •Run regular strategic business reviews with senior and executive stakeholders to identify opportunities and mitigate risk across customers’ marketing and AI search programs.
  • •Mentor Engagement Associates and newer Engagement Managers, and improve engagement playbooks, templates, and practices.

Pay and Benefits

Salary: USD 110,000 - 180,000 annually

Key Requirements

  • •At least 6 years of experience working with enterprise or strategic customers to drive complex outcomes in customer success, account management, or consulting.
  • •Proven ability to independently own highly complex engagements with multiple stakeholders, executive sponsors, and competing priorities.
  • •Excellent communication skills to advise, present to, and influence senior and executive stakeholders.
  • •Strong analytical mindset and comfort working with quantitative data.
  • •Experience mentoring, coaching, or guiding other team members.
Experience:Enterprise customersAI searchMarketingConsulting
Skills:CommunicationAnalytical mindsetProject managementStakeholder managementMentoring

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn