Field Engineer (Arabic speaker)

Motorola Solutions
Riyadh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Troubleshooting"]

Provide on-site, mission-critical technical and operational support for customer IT and Radio systems within Motorola Solutions’ International Services team. Collaborate with cross-functional teams across web, mobile, and middleware technology stacks to troubleshoot complex issues, manage incidents and performance, and ensure service delivery against SLAs and maintenance agreement deliverables. Lead customer-facing activities including meetings, reporting, and advisory throughout the Maintenance Agreement lifecycle.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Field Engineer (Arabic speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide on-site, mission-critical technical and operational support for customer IT and Radio systems within Motorola Solutions’ International Services team. Collaborate with cross-functional teams across web, mobile, and middleware technology stacks to troubleshoot complex issues, manage incidents and performance, and ensure service delivery against SLAs and maintenance agreement deliverables. Lead customer-facing activities including meetings, reporting, and advisory throughout the Maintenance Agreement lifecycle.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with cross-functional teams to resolve complex business and technical challenges across web, mobile, and middleware stacks.
  • •Deliver high-quality technical and operational support for mission-critical IT and Radio systems, meeting service levels and operational KPIs.
  • •Maintain system performance and availability using incident and performance management processes.
  • •Ensure adherence to SLAs by coordinating with Field Services Engineers and Technical Support Operations.
  • •Manage maintenance agreement deliverables, resource calendar, and coordinate with the Local Service Delivery Manager (SDM), including customer meetings and reporting.
Travel: Extensive travel

Key Requirements

  • •Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service with expertise in areas such as Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or networking equipment.
  • •Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
  • •Background in Network/IT, Broadband PTT, or Customer Service.
  • •Strong interpersonal and communication skills.
  • •Excellent command of verbal and written English and Arabic.
Experience:4+ yearsCustomer serviceNetworkingIT supportTelecommunications
Education:Bachelor's
Skills:CommunicationInterpersonal skillsTroubleshooting
Languages:EnglishArabic
Tech Stack:Cloud ComputingAIMachine Learning (ML)WebMobileMiddlewareBroadband PTTWired/Wireless Communication SystemsIT SystemsNetworking equipmentIncident managementPerformance managementService Level Agreements (SLAs)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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