Stage Experience Lead - Full Time (Rosemere, QC, CA, J7A 3T2)

Sephora
Canada
Workplace: OnsiteFull timeCAD 21.1 - 26.4 hourlyFunction: Quality & Regulatory (Non-Software)Experience: 1-3 yearsSkills: ["Communication","Influence","Team leadership","Coaching","Client service"]

Oversee all sales floor departments within a Sephora location, ensuring on-stage teams properly execute the selling model and deliver outstanding client service. Lead response to client feedback by partnering with leadership to address issues and route items through the appropriate channels. Support training on client interactive technology, help with in-store events, coach performance within assigned areas, and leverage store sales data to identify business opportunities.

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Sephora
Sephora
1 day ago

Stage Experience Lead - Full Time (Rosemere, QC, CA, J7A 3T2)

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Last checked: 12 hours agoStatus: Live

Job Summary

Oversee all sales floor departments within a Sephora location, ensuring on-stage teams properly execute the selling model and deliver outstanding client service. Lead response to client feedback by partnering with leadership to address issues and route items through the appropriate channels. Support training on client interactive technology, help with in-store events, coach performance within assigned areas, and leverage store sales data to identify business opportunities.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within a Sephora location (e.g., Beauty, Skincare, Fragrance & Haircare).
  • •Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely response to client feedback per department and help action feedback through appropriate channels.
  • •Support training on Sephora’s client interactive technology for World selling cast.
  • •Support in-store events, and coach performance management situations within the assigned area.

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Key Requirements

  • •1–3 years’ experience in a similar role at a comparable volume store, or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders.
  • •Ability to train and develop team members to drive sales and deliver outstanding client service.
  • •Be able to coach performance and participate in regular check-ins with direct reports.
Experience:1-3 yearsRetailBeauty
Skills:CommunicationInfluenceTeam leadershipCoachingClient service

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn