Dividend -Bilingual Loan Resolution Specialist (Collections)

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Written communication","Verbal communication","Multitasking"]

Work with late-stage delinquent borrowers using outbound calls, emails, and texts in English and Spanish to resolve delinquency and reduce losses. Handle inbound communications related to delinquency, hardship, complaints, and loan servicing changes, document detailed account notes, and perform skip tracing. Coordinate with third-party sub-servicers, follow Dividend policies and collection regulations, and operate within the bank’s risk appetite to deliver a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Dividend -Bilingual Loan Resolution Specialist (Collections)

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Last checked: 5 hours agoStatus: Live

Job Summary

Work with late-stage delinquent borrowers using outbound calls, emails, and texts in English and Spanish to resolve delinquency and reduce losses. Handle inbound communications related to delinquency, hardship, complaints, and loan servicing changes, document detailed account notes, and perform skip tracing. Coordinate with third-party sub-servicers, follow Dividend policies and collection regulations, and operate within the bank’s risk appetite to deliver a positive customer experience.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Communicate with late-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and recommend payment programs for financial hardship.
  • •Handle inbound customer communications related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
  • •Coordinate communications with third-party servicers regarding account changes or required adjustments.
  • •Contact customers to resolve escalated complaint issues by telephone and/or email.
  • •Document all customer interactions and account activities and follow Dividend collection policies and state/federal regulations.

Key Requirements

  • •Fluent in English and Spanish.
  • •High school diploma or equivalent.
  • •3-4 years of collections and customer service experience.
  • •Strong organizational skills and attention to detail.
  • •High-level proficiency in Microsoft Suite.
Experience:CollectionsCustomer serviceConsumer lending
Education:High School
Skills:Organizational skillsAttention to detailWritten communicationVerbal communicationMultitasking
Languages:EnglishSpanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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