Lead - Inside Sales (CX Enterprise - NA)

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication excellence","Consultative selling","Negotiation","Resilience","Self-motivation"]

Own the full inbound sales cycle for North America-qualified leads, from discovery and product demos through proposal, negotiation, and close. Qualify high-volume marketing leads quickly, build and manage a healthy pipeline in CRM tools, and consistently meet or exceed individual and team quotas. Serve as a trusted advisor by navigating stakeholders, identifying upsell/cross-sell opportunities, and refining your approach through coaching, feedback loops, and continuous learning.

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Freshworks
Freshworks
4 days ago

Lead - Inside Sales (CX Enterprise - NA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the full inbound sales cycle for North America-qualified leads, from discovery and product demos through proposal, negotiation, and close. Qualify high-volume marketing leads quickly, build and manage a healthy pipeline in CRM tools, and consistently meet or exceed individual and team quotas. Serve as a trusted advisor by navigating stakeholders, identifying upsell/cross-sell opportunities, and refining your approach through coaching, feedback loops, and continuous learning.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage and qualify a high volume of inbound leads quickly, uncovering needs, pain points, and business objectives.
  • •Manage the full sales cycle from inbound inquiry through demos, proposals, negotiation, and deal closure.
  • •Deliver compelling, tailored virtual product demonstrations that emphasize ROI for North American prospects.
  • •Meet/exceed sales targets, forecast accurately, maintain pipeline coverage, and identify upsell/cross-sell opportunities.
  • •Collaborate with Marketing, Sales Development, Product, and Customer Success teams; keep CRM records up to date and continuously improve sales methods.

Key Requirements

  • •3-7 years of inbound B2B SaaS sales experience with a track record of meeting/exceeding quotas, selling to North American clients.
  • •Ability to rapidly engage, qualify, and convert high volumes of marketing-qualified leads.
  • •Strong consultative discovery skills to understand business challenges and position value beyond features.
  • •Experience delivering tailored virtual product demonstrations for diverse North American audiences, including C-level executives.
  • •Proficiency managing pipeline/forecasting accurately in CRM tools such as Salesforce or HubSpot, including objection handling and negotiation.
Experience:B2B SaaSInbound salesNorth AmericaSaaSFinTechHR TechHealthcare
Skills:Communication excellenceConsultative sellingNegotiationResilienceSelf-motivation
Languages:English (US)
Tech Stack:SalesforceHubSpotSalesLoftOutreach.io

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor