Senior Operations Manager, Accounts (West)

Athelas
Mountain View
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-5 yearsSkills: ["Communication","Leadership","Problem-solving","Attention to detail","Customer focus"]

Senior Account Operations Manager focusing on Revenue-Cycle Management, working cross-functionally with Product, Engineering, Operations, Sales, and Account Management to define critical business processes. Own end-to-end client onboarding, drive key metrics, and lead growth initiatives for a high-growth SaaS healthcare platform. Manage large accounts (representing $1.2–$1.5M ARR), mentor junior team members, and travel 10-20% with on-site work in Mountain View.

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Athelas
Athelas
3 months ago

Senior Operations Manager, Accounts (West)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Senior Account Operations Manager focusing on Revenue-Cycle Management, working cross-functionally with Product, Engineering, Operations, Sales, and Account Management to define critical business processes. Own end-to-end client onboarding, drive key metrics, and lead growth initiatives for a high-growth SaaS healthcare platform. Manage large accounts (representing $1.2–$1.5M ARR), mentor junior team members, and travel 10-20% with on-site work in Mountain View.
Location: Mountain View
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive client growth through operational optimization and new growth initiatives.
  • •Drive operational metrics (process throughput, defect rate, etc.).
  • •Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months.
  • •Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • •Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue and traveling 10-20%.
Travel: Low travel

Key Requirements

  • •3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • •Experience leading others in client-facing roles
  • •Comfortable working with data and proficiency in SQL + Excel
  • •Expertise in project management with experience deploying multiple projects in a fast-paced environment
  • •Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
Experience:3-5 yearsSaaSHealthcare
Skills:CommunicationLeadershipProblem-solvingAttention to detailCustomer focus
Tech Stack:SQLExcel

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website