Help Desk Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Be the first point of contact for customers needing help with Astra’s payment APIs and platform. Triage support requests through ticketing, email, and other channels, diagnose and resolve technical issues quickly, and document every interaction in the help desk system. When problems are complex, escalate to internal engineering or product teams with clear handovers, and keep customers proactively updated on request status.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customers seeking technical assistance via ticketing system, email, and other channels.
•Diagnose, troubleshoot, and resolve technical issues related to the payment APIs and platform in a timely manner.
•Document all customer interactions, technical issues, and resolutions within the help desk software.
•Escalate complex or unresolved issues to internal teams like engineering or product development with clear handover of information.
•Maintain clear, proactive communication with customers by providing regular updates on support request status.

Pay and Benefits

Salary: USD 28,000 - 37,000 annually

Key Requirements

•Proven experience in a technical support, IT help desk, or similar customer-facing role.
•Excellent written and verbal communication skills.
•Ability to troubleshoot and resolve technical issues related to payment APIs and the platform.
•Previous experience in fintech or financial services is a significant advantage.
•Self-motivated, organized, and able to work effectively in a remote team environment.

Experience:FintechFinancial services

Skills:CommunicationCustomer focusProblem-solvingOrganizationSelf-motivated

Tech Stack:Payment APIsHelp desk softwareTicketing system

Company Brief

Qureos

Website

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Qureos

4 days ago

Help Desk Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customers seeking technical assistance via ticketing system, email, and other channels.
•Diagnose, troubleshoot, and resolve technical issues related to the payment APIs and platform in a timely manner.
•Document all customer interactions, technical issues, and resolutions within the help desk software.
•Escalate complex or unresolved issues to internal teams like engineering or product development with clear handover of information.
•Maintain clear, proactive communication with customers by providing regular updates on support request status.

Pay and Benefits

Salary: USD 28,000 - 37,000 annually

Key Requirements

•Proven experience in a technical support, IT help desk, or similar customer-facing role.
•Excellent written and verbal communication skills.
•Ability to troubleshoot and resolve technical issues related to payment APIs and the platform.
•Previous experience in fintech or financial services is a significant advantage.
•Self-motivated, organized, and able to work effectively in a remote team environment.

Experience:FintechFinancial services

Skills:CommunicationCustomer focusProblem-solvingOrganizationSelf-motivated

Tech Stack:Payment APIsHelp desk softwareTicketing system

Company Brief

Qureos

Website