Citizens Banker - Bilingual -Mandarin

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 25 - 31.25 hourlyFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Problem-solving","Relationship building","Multitasking","Self-motivation"]

Build trusted relationships with branch customers by delivering trusted financial advice and recommending solutions for spending, saving, borrowing, and investing. Use communication and problem-solving skills to identify needs, explain products, and refer customers to specialists and partners in Wealth Management, Mortgage, and Business Banking. Handle cash and follow all policies and regulations while working branch hours that may include evenings and weekends.

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Citizens Bank
Citizens Bank
1 week ago

Citizens Banker - Bilingual -Mandarin

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Build trusted relationships with branch customers by delivering trusted financial advice and recommending solutions for spending, saving, borrowing, and investing. Use communication and problem-solving skills to identify needs, explain products, and refer customers to specialists and partners in Wealth Management, Mortgage, and Business Banking. Handle cash and follow all policies and regulations while working branch hours that may include evenings and weekends.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide trusted advice and recommendations for customers’ financial solutions across spending, saving, borrowing, and investing.
  • •Learn customers’ goals and suggest tailored solutions, such as planning for the future, buying a home, or opening a credit card.
  • •Introduce customers to digital and mobile-first banking options, including the app and ATMs.
  • •Collaborate with partners in Wealth Management, Mortgage, and Business Banking for more complex needs.
  • •Make outbound calls to acquire customers and schedule financial checkup appointments, following all relevant policies, procedures, laws, and regulations.

Pay and Benefits

Salary: USD 25 - 31.25 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveRetirement BenefitsWellness Stipend

Key Requirements

  • •High school degree or GED required.
  • •Bilingual in Mandarin.
  • •2 years of sales and customer service experience with ability to meet or exceed goals.
  • •Ability to ask questions, identify customer needs, and build relationships through in-person and phone interactions.
  • •Demonstrated skills using digital technology to support business goals, plus problem-solving ability to resolve customer issues.
Education:High School
Skills:CommunicationProblem-solvingRelationship buildingMultitaskingSelf-motivation
Licenses:NMLS
Languages:Mandarin

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website