Thunes

1 week ago

Accounts & Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own day-to-day relationships with a portfolio of smaller B2B accounts, ensuring smooth transactions and strong retention. Act as the first point of contact for product and service guidance, troubleshoot operational bottlenecks, and coordinate internally with teams such as product, sales, compliance, solution delivery, and operations. Drive customer adoption and identify cross-sell and upsell opportunities while maintaining accurate CRM records and clear progress communication.

Location: Nairobi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Serve as a day-to-day advocate for customers by understanding their needs and feedback.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Take ownership of customer requests and manage rollout support for new services and features, using structured communication and accurate CRM updates.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMobile AllowanceLearning Budget

Key Requirements

•3–5 years’ experience in B2B Account Management, Customer Success, or a related client-facing role.
•Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is preferred; demonstrate strong interest and ability to learn quickly.
•Be tech-savvy and comfortable using digital tools (e.g., Sales Force, Tableau, spreadsheets) to explain product features and manage accounts.
•Have a customer success mindset with strong communication and basic negotiation skills for commercial conversations for smaller accounts.

Experience:3-5 yearsB2BTechnologySaaSFintechFinancial servicesPayments

Skills:Customer success mindsetData-drivenProcess-orientedCommunicationNegotiationProactiveOrganizedProblem-solving

Languages:English

Tech Stack:Sales ForceTableauSpreadsheetsCRM

Company Brief

Thunes

Provides a global cross-border payments network enabling businesses to send and receive payments across markets via a single integration, serving merchants, fintechs, remitters, and banks with real-time settlement and compliance tools.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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Thunes

1 week ago

Accounts & Operations Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Nairobi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Ensure satisfaction across a portfolio of smaller accounts to support retention and contractual health.
•Identify and follow up on cross-sell and upsell opportunities to grow revenue.
•Serve as a day-to-day advocate for customers by understanding their needs and feedback.
•Coordinate with internal teams (product, sales, compliance, solution delivery, operations) to resolve issues and improve customer experience.
•Take ownership of customer requests and manage rollout support for new services and features, using structured communication and accurate CRM updates.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMobile AllowanceLearning Budget

Key Requirements

•3–5 years’ experience in B2B Account Management, Customer Success, or a related client-facing role.
•Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
•Payments experience is preferred; demonstrate strong interest and ability to learn quickly.
•Be tech-savvy and comfortable using digital tools (e.g., Sales Force, Tableau, spreadsheets) to explain product features and manage accounts.
•Have a customer success mindset with strong communication and basic negotiation skills for commercial conversations for smaller accounts.

Experience:3-5 yearsB2BTechnologySaaSFintechFinancial servicesPayments

Skills:Customer success mindsetData-drivenProcess-orientedCommunicationNegotiationProactiveOrganizedProblem-solving

Languages:English

Tech Stack:Sales ForceTableauSpreadsheetsCRM

Company Brief

Thunes

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn