Consumer Loan application Support Engineer

NTT
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Root cause analysis","Incident management","Coordination","Quality mindset"]

Provide BAU application and operational support for corporate credit processing systems supporting consumer/corporate loan workflows, ensuring online and batch SLAs. Monitor production health and batch jobs, troubleshoot incidents and root causes, manage incident/problem/service outage activities, and perform impact analysis for enhancements. Support deployments across SIT/UAT/PROD/DR, participate in disaster recovery and business continuity exercises, and coordinate with infrastructure, application services, solutioning, and business units.

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FursaFursa
NTT
NTT
6 days ago

Consumer Loan application Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide BAU application and operational support for corporate credit processing systems supporting consumer/corporate loan workflows, ensuring online and batch SLAs. Monitor production health and batch jobs, troubleshoot incidents and root causes, manage incident/problem/service outage activities, and perform impact analysis for enhancements. Support deployments across SIT/UAT/PROD/DR, participate in disaster recovery and business continuity exercises, and coordinate with infrastructure, application services, solutioning, and business units.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide BAU support for corporate credit processing systems including REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, and FOCUS.
  • •Ensure system availability and meet SLA for online and batch deliverables, including monitoring and batch job completion.
  • •Troubleshoot production issues by analyzing root causes, proposing solutions, and responding to users and business units within SLA.
  • •Fine-tune applications and systems for high performance and higher volume throughput, and perform impact analysis for enhancements/projects.
  • •Support technical deployments and resilience activities, including SIT/UAT/PROD/DR deployment, disaster recovery/business continuity exercises, and on-call after-hours support as needed.

Key Requirements

  • •5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management.
  • •Knowledge of Integro’s Loan Origination System / Collateral Management platform.
  • •Able to understand application design and workflow quickly.
  • •Knowledge of Unix/Linux, Oracle, WebLogic, Java J2EE, DevOps, Windows, and Business Objects; able to communicate technically with developers.
  • •Incident, problem, and service outage management experience with root-cause analysis to respond within SLA.
Experience:BankingLoan originationCollateral managementCorporate credit processing
Skills:CommunicationRoot cause analysisIncident managementCoordinationQuality mindset
Tech Stack:Unix/LinuxOracleWebLogicJavaJ2EEDevOpsWindowsBusiness ObjectsSDLCIntegroREACHMorning ExcessDefault & RecoveryGlobal CIFGlobal ADMIN ISFOCUS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn