Qureos

5 days ago

Technical Support Agent Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide remote technical support to employees and customers by troubleshooting hardware, software, network, and system issues. Assist with login, account access, and application support, and install/configure software and updates. Handle tickets through phone, email, live chat, and remote assistance tools, document resolutions, and escalate complex issues when needed. Support onboarding for company equipment and educate users on best practices while maintaining confidentiality and security.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical support via phone, email, live chat, and remote assistance tools.
•Troubleshoot hardware, software, network, and system issues and resolve incidents.
•Assist users with login problems, account access, and application support.
•Install, configure, and maintain software applications and system updates.
•Document issues and resolutions in a ticketing system and escalate complex cases to senior support or IT.

Pay and Benefits

Salary: USD 30 - 34 hourly

Perks:Paid TrainingPaid LeaveWellness Stipend

Key Requirements

•Troubleshoot hardware, software, network, and system issues while providing timely customer support.
•Strong knowledge of Windows operating systems and Microsoft Office 365.
•Familiarity with remote desktop tools and ticket management systems.
•Basic understanding of networking concepts, VPNs, and cloud-based applications.
•Excellent verbal and written communication skills with the ability to work independently in a remote environment.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingTroubleshootingTime managementDocumentation

Certifications:CompTIA A+CompTIA Network+

Tech Stack:WindowsMicrosoft Office 365Remote desktop toolsTicket management systemsVPNsCloud-based applicationsMicrosoft TeamsZoomSlackCRM

Company Brief

Qureos

Website

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Qureos

5 days ago

Technical Support Agent Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical support via phone, email, live chat, and remote assistance tools.
•Troubleshoot hardware, software, network, and system issues and resolve incidents.
•Assist users with login problems, account access, and application support.
•Install, configure, and maintain software applications and system updates.
•Document issues and resolutions in a ticketing system and escalate complex cases to senior support or IT.

Pay and Benefits

Salary: USD 30 - 34 hourly

Perks:Paid TrainingPaid LeaveWellness Stipend

Key Requirements

•Troubleshoot hardware, software, network, and system issues while providing timely customer support.
•Strong knowledge of Windows operating systems and Microsoft Office 365.
•Familiarity with remote desktop tools and ticket management systems.
•Basic understanding of networking concepts, VPNs, and cloud-based applications.
•Excellent verbal and written communication skills with the ability to work independently in a remote environment.

Experience:1+ years

Education:High School

Skills:CommunicationProblem-solvingTroubleshootingTime managementDocumentation

Certifications:CompTIA A+CompTIA Network+

Tech Stack:WindowsMicrosoft Office 365Remote desktop toolsTicket management systemsVPNsCloud-based applicationsMicrosoft TeamsZoomSlackCRM

Company Brief

Qureos

Website