Software Support Specialist I

Join a three-person team supporting 14,000+ invoiced accounts within a fast-growing SaaS payments platform. You’ll diagnose issues related to Invoiced features, integrations, and payment processing by reading logs, collaborating with internal teams, and guiding clients via email, phone, and chat. You’ll contribute to docs, assist implementation, and lead conversations with clients when appropriate, acting as a subject-matter expert for Invoiced.