Agent Experience Manager

Compass
Houston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Communication","Relationship building","Problem-solving","Attention to detail"]

Serve as the day-to-day contact for a portfolio of high-touch real estate agents, supporting them through questions, issues, training, and strategic recommendations. Promote adoption of Compass tools and services through 1:1 support and group training, provide marketing support using templates, and partner with Onboarding and other teams. You’ll also act as the office face—welcoming guests, managing the phone line and mail, and handling first-line office support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Compass
Compass
18 hours ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the day-to-day contact for a portfolio of high-touch real estate agents, supporting them through questions, issues, training, and strategic recommendations. Promote adoption of Compass tools and services through 1:1 support and group training, provide marketing support using templates, and partner with Onboarding and other teams. You’ll also act as the office face—welcoming guests, managing the phone line and mail, and handling first-line office support.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of high-touch customers as their day-to-day contact via phone calls, emails, and in-person meetings.
  • •Support adoption of Compass technology through 1:1 support, strategic recommendations, and group training sessions.
  • •Provide marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for complex requests.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers.
  • •Act as the face of the office: welcome guests, answer the phone line, manage mail distribution, provide first-line office support, maintain supplies, and escalate facilities issues.

Pay and Benefits

Perks:Paid LeaveParental LeaveSick TimeHealth InsuranceDentalVision401kFsaCommuter BenefitsLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Passion for supporting and serving agents as they grow their businesses
  • •Ability to establish credibility with key agent decision-makers and influencers
  • •Strong listening, empathy, and interpersonal skills to connect with others
  • •Meticulous attention to detail and strong creative writing skills with an eye for design
Experience:Real estate
Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn