Senior Store Sales Associate, TRX

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Team collaboration","Sales-driven","Attention to cleanliness","Asset protection compliance"]

Deliver exceptional in-store customer service as a Senior Retail Sales Associate, using Crocs’ C.H.A.R.M. service model to educate customers, support promotions and events, and contribute to a positive team environment. Help across store departments (consumer service, product knowledge, visual presentation, and stock room tasks) and support daily retail operations including POS system management, replenishment, pricing/markdowns, loyalty program promotions, and asset protection processes. Drive sales KPIs in collaboration with Store Management.

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Crocs Inc.
Crocs Inc.
3 hours ago

Senior Store Sales Associate, TRX

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Last checked: 3 hours agoStatus: Live

Job Summary

Deliver exceptional in-store customer service as a Senior Retail Sales Associate, using Crocs’ C.H.A.R.M. service model to educate customers, support promotions and events, and contribute to a positive team environment. Help across store departments (consumer service, product knowledge, visual presentation, and stock room tasks) and support daily retail operations including POS system management, replenishment, pricing/markdowns, loyalty program promotions, and asset protection processes. Drive sales KPIs in collaboration with Store Management.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Deliver outstanding customer service using Crocs’ C.H.A.R.M. service model.
  • •Educate consumers on products, in-store promotions, and events, and support store goals and initiatives.
  • •Assist in multiple store departments including consumer service, product knowledge and placement, visual presentation, and stock room management.
  • •Support daily retail operations such as POS system management, stock replenishment, pricing and markdown processes, loyalty program promotions, and cleanliness/recovery standards.
  • •Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.

Key Requirements

  • •Be 16 years or older.
  • •Possess at least O Level.
  • •Minimum 3 years of working experience, preferably in retail.
  • •Fluent in English (other languages are an advantage).
  • •Basic computer proficiency in Microsoft Word, Excel, and Email, and able to operate a retail Point of Sale (POS) system.
Experience:3+ yearsRetail
Education:High School
Skills:Customer serviceTeam collaborationSales-drivenAttention to cleanlinessAsset protection compliance
Languages:English
Tech Stack:Microsoft WordMicrosoft ExcelEmailPoint of Sale (POS)

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn