Service BDC Agent - Concord Honda

Sonic Automotive
Concord
Workplace: OnsiteFull timeUSD 19+ hourlyFunction: Business Development & PartnershipsSkills: ["Interpersonal communication","Professionalism","Organization","Time management","Ethical behavior"]

Generate and manage service appointment leads for customers contacting the dealership online. Respond to inquiries promptly and professionally, accurately enter customer data into the CRM, and use lead management tools to track customer interest. Coordinate next steps by generating appointments and conducting phone surveys to assess customer preferences and experience quality, while preparing reports and documentation in a timely manner.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service BDC Agent - Concord Honda

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Generate and manage service appointment leads for customers contacting the dealership online. Respond to inquiries promptly and professionally, accurately enter customer data into the CRM, and use lead management tools to track customer interest. Coordinate next steps by generating appointments and conducting phone surveys to assess customer preferences and experience quality, while preparing reports and documentation in a timely manner.
Location: Concord
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter customer inquiry data into the CRM.
  • •Generate services appointments for customers.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Use lead management tools and compile required reports, forms, and documentation timely.

Pay and Benefits

Salary: USD 19 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •Previous experience in a high-volume call center environment or a commission-driven role.
  • •Excellent interpersonal skills over the phone.
  • •Ability to meet and exceed store appointment goals.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Preferred: Previous BDC experience for an automotive dealership.
Experience:Automotive
Skills:Interpersonal communicationProfessionalismOrganizationTime managementEthical behavior
Licenses:Valid driver license
Languages:English
Tech Stack:CRMLead management tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn