Customer Service Representative

Citizens Bank
Pittsburgh
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-first mindset","Verbal communication","Listening","Problem-solving","Interpersonal skills","Multi-tasking","Detail-oriented","Urgency"]

Help customers with banking questions through phone support as a Contact Center Specialist. Field incoming calls, resolve issues with high-quality solutions, and recommend products and services that match customer needs. You’ll work with scheduled breaks and various 1st-shift schedules including one weekend day, after receiving extensive paid training to handle inquiries of increasing complexity.

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Citizens Bank
Citizens Bank
3 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Help customers with banking questions through phone support as a Contact Center Specialist. Field incoming calls, resolve issues with high-quality solutions, and recommend products and services that match customer needs. You’ll work with scheduled breaks and various 1st-shift schedules including one weekend day, after receiving extensive paid training to handle inquiries of increasing complexity.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field incoming customer calls and deliver high-quality solutions, with calls that may be lengthy and back-to-back.
  • •Help customers improve their banking experience and build relationships by recommending relevant products and services.
  • •Provide memorable service experiences and problem-solve customer issues with a customer-first approach.
  • •Receive extensive paid training to build expertise and handle inquiries of increasing complexity.
  • •Maintain scheduled breaks and work various 1st-shift schedules while supporting weekend and holiday availability.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health Insurance401kLearning BudgetPaid Leave

Key Requirements

  • •High school degree or equivalent.
  • •Minimum 1 year of exceptional performance in a customer-facing role.
  • •Computer proficiency.
  • •Strong verbal communication skills and positive, customer-focused mindset.
  • •Ability to listen, problem-solve, multitask in a fast-paced environment, and detail-orient with a sense of urgency.
Experience:1+ years
Education:High School
Skills:Customer-first mindsetVerbal communicationListeningProblem-solvingInterpersonal skillsMulti-taskingDetail-orientedUrgency

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website