Applied Materials

1 month ago

FEP Customer Support Technician I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance from senior engineers when needed. Assist with corrective maintenance, disassemble/clean/rebuild kits for kit-management quality, and learn basic diagnostics using documentation and test equipment. Diagnose and resolve basic technical issues, follow BKM procedures and IP guidelines, and deliver professional customer service while maintaining safe, orderly work in clean-room environments.

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform Tier I procedures and preventative maintenance, including wet-cleans, seeking assistance when needed.
•Assist senior engineers with corrective maintenance as needed.
•Manage kit quality by disassembling, cleaning, and rebuilding kits.
•Learn and use basic diagnostic techniques and test equipment with senior support.
•Deliver professional customer service, maintain orderly work areas, and consistently follow IP and safety guidelines.

Key Requirements

•Perform Tier I procedures and preventative maintenance, including wet-cleans, with help when needed.
•Assist senior engineers with corrective maintenance as required.
•Disassemble, clean, and rebuild kits as part of kit management quality.
•Learn and apply basic diagnostic techniques using documentation and test equipment; diagnose and resolve basic technical problems.
•Use appropriate PPE for clean-room work and comply with safety procedures while performing physically demanding tasks (e.g., lifting up to 35 lbs.).

Skills:Customer serviceTroubleshootingProfessional demeanorCommunicationSafety focus

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

FEP Customer Support Technician I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform Tier I procedures and preventative maintenance, including wet-cleans, seeking assistance when needed.
•Assist senior engineers with corrective maintenance as needed.
•Manage kit quality by disassembling, cleaning, and rebuilding kits.
•Learn and use basic diagnostic techniques and test equipment with senior support.
•Deliver professional customer service, maintain orderly work areas, and consistently follow IP and safety guidelines.

Key Requirements

•Perform Tier I procedures and preventative maintenance, including wet-cleans, with help when needed.
•Assist senior engineers with corrective maintenance as required.
•Disassemble, clean, and rebuild kits as part of kit management quality.
•Learn and apply basic diagnostic techniques using documentation and test equipment; diagnose and resolve basic technical problems.
•Use appropriate PPE for clean-room work and comply with safety procedures while performing physically demanding tasks (e.g., lifting up to 35 lbs.).

Skills:Customer serviceTroubleshootingProfessional demeanorCommunicationSafety focus

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor