Visa

1 week ago

Application Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide day-to-day support for Visa clients and vendors by monitoring and resolving VOCC outages. Escalate and manage incidents per support procedures, analyze platform issues, and bridge internal and client-facing teams to drive timely resolution. Work across multiple platforms independently and in parallel, author incident communications within required time frames, and support scheduled changes in an on-site, shift-based role.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support and advocate for Visa clients comprised of financial institutions and vendors.
•Properly escalate incidents promptly per support guidelines and procedures.
•Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using a variety of tools.
•Provide internal and external bridge stewardship for timely resolution of internal and client-facing issues.
•Author incident communications within set time frames and support scheduled changes.

Key Requirements

•Must have a High School diploma (or equivalent) or relevant work experience.
•Basic knowledge of networking and the ability to understand message flow.
•Ability to use API monitoring/log analysis and understand file transfer protocol.
•Working knowledge of Linux and monitoring tools (e.g., Splunk, Grafana, Prometheus) including query construction.
•Strong verbal and written communication skills with ownership through incident resolution.

Experience:PaymentsIT operations

Education:Associate's

Skills:CommunicationIncident ownershipClient focusProblem-solvingSelf-starter

Tech Stack:UnixBashShell scriptingITILService NowLinuxSplunkGrafanaPrometheusAPI monitoringLog analysisFile transfer protocolISO 8583VOCC

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Application Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support and advocate for Visa clients comprised of financial institutions and vendors.
•Properly escalate incidents promptly per support guidelines and procedures.
•Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using a variety of tools.
•Provide internal and external bridge stewardship for timely resolution of internal and client-facing issues.
•Author incident communications within set time frames and support scheduled changes.

Key Requirements

•Must have a High School diploma (or equivalent) or relevant work experience.
•Basic knowledge of networking and the ability to understand message flow.
•Ability to use API monitoring/log analysis and understand file transfer protocol.
•Working knowledge of Linux and monitoring tools (e.g., Splunk, Grafana, Prometheus) including query construction.
•Strong verbal and written communication skills with ownership through incident resolution.

Experience:PaymentsIT operations

Education:Associate's

Skills:CommunicationIncident ownershipClient focusProblem-solvingSelf-starter

Tech Stack:UnixBashShell scriptingITILService NowLinuxSplunkGrafanaPrometheusAPI monitoringLog analysisFile transfer protocolISO 8583VOCC

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor