Customer Intelligence Analyst (15-month contract) (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Workplace: OnsiteContractFunction: Data Analytics & Business IntelligenceSkills: ["Data storytelling","Communication","Stakeholder management","Cross-functional collaboration","Analytical thinking"]

Deliver trusted customer analytics and actionable insights that help the organisation understand customer behaviour and support strategic decision-making. Build and maintain core customer datasets, metrics, and dashboards, partnering with data and analytics engineering teams to validate pipelines and improve data models. Apply segmentation, driver and trend analysis, plus AI-enabled analytics (ML/NLP/GenAI) to accelerate explainable insights, and translate findings into clear narratives for stakeholders.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Intelligence Analyst (15-month contract) (Central, Hong Kong Island, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver trusted customer analytics and actionable insights that help the organisation understand customer behaviour and support strategic decision-making. Build and maintain core customer datasets, metrics, and dashboards, partnering with data and analytics engineering teams to validate pipelines and improve data models. Apply segmentation, driver and trend analysis, plus AI-enabled analytics (ML/NLP/GenAI) to accelerate explainable insights, and translate findings into clear narratives for stakeholders.
Location: America/Chicago
Workplace: Onsite
Employment Type: Contract · 15 months
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Analyse customer data to identify trends, drivers, and opportunities related to growth, engagement, and customer experience.
  • •Develop and maintain customer datasets, metrics, and dashboards for enterprise reporting.
  • •Partner with Data Engineering and Analytics Engineering to define data requirements, validate pipelines, and improve data models.
  • •Apply analytical techniques (segmentation, driver analysis, trend analysis) and AI-enabled analytics to accelerate explainable customer insights.
  • •Translate analysis into clear narratives, visualisations, and recommendations, and contribute to customer measurement frameworks, performance reporting, and data governance improvements.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Customer analytics/data analysis experience using insights to influence decisions.
  • •Strong SQL experience working with large datasets.
  • •Data visualisation and storytelling using BI tools such as Tableau, Power BI, and Looker.
  • •Knowledge of analytical methods including segmentation, hypothesis testing, basic predictive modelling, and AI/advanced analytics tools.
  • •Experience working cross-functionally with curated datasets/semantic layers/data models, plus understanding of data quality, testing, and documentation (regulated/data-sensitive environments is a plus).
Skills:Data storytellingCommunicationStakeholder managementCross-functional collaborationAnalytical thinking
Tech Stack:SQLTableauPower BILookerMLNLPGenAIAI-enabled analytics

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn