Customer Service Delivery Advocate - 4 day work week!

Carvana
Kansas City
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Teamwork","Attention to detail","Safe driving"]

Deliver vehicles straight to customers’ doors using Carvana’s custom haulers, then load/unload and inspect vehicles to ensure they remain safe to drive. Complete customer paperwork and provide detailed notes in the customer tracking system while maintaining a clean driving record and safe, customer-focused service. The role is physically demanding, requires excellent English communication, and includes rotating days off across a 7-days-per-week schedule.

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FursaFursa
Carvana
Carvana
4 days ago

Customer Service Delivery Advocate - 4 day work week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver vehicles straight to customers’ doors using Carvana’s custom haulers, then load/unload and inspect vehicles to ensure they remain safe to drive. Complete customer paperwork and provide detailed notes in the customer tracking system while maintaining a clean driving record and safe, customer-focused service. The role is physically demanding, requires excellent English communication, and includes rotating days off across a 7-days-per-week schedule.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Load/unload vehicles and inspect the car-hauler/vehicles to ensure safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with CMV Driver Qualification policy.
  • •Detail vehicles and perform physically demanding tasks in indoor/outdoor conditions, including extended standing/walking.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquityWellness Stipend

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Pass a drug test and obtain a DOT Medical Card.
  • •Have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
  • •Maintain a clean driving record and consistently drive safely per Carvana’s CMV Driver Qualification policy.
  • •Be able to perform physically demanding tasks including loading/unloading vehicles, detailing, and lifting/pushing/pulling items up to 50 lbs; must read, write, speak, and understand English.
Experience:2+ yearsAutomotiveCustomer service
Skills:Customer-focusedSelf-motivatedTeamworkAttention to detailSafe driving
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn