Billing Support Specialist

Flock Safety
United States
Workplace: RemoteFull timeUSD 60,000 - 75,000 annuallyFunction: Customer Support (Service Desk)Skills: ["De-escalation","Clear communication","Case ownership","Cross-functional collaboration","Operational problem-solving"]

Own end-to-end billing operations casework by resolving invoice discrepancies, cash application issues, and account escalations. Use Salesforce and billing systems to reconcile customer data and analyze billing histories and contract terms. Partner with Customer Success, Account Executives, Deal Operations, and Finance to resolve complex inquiries, educate customers across phone/email/chat, and improve workflows through documentation and help center content.

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FursaFursa
Flock Safety
Flock Safety
4 days ago

Billing Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end billing operations casework by resolving invoice discrepancies, cash application issues, and account escalations. Use Salesforce and billing systems to reconcile customer data and analyze billing histories and contract terms. Partner with Customer Success, Account Executives, Deal Operations, and Finance to resolve complex inquiries, educate customers across phone/email/chat, and improve workflows through documentation and help center content.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end billing operations cases, resolving invoice discrepancies, cash applications, and account escalations.
  • •Conduct detailed customer reconciliations and analyze datasets in Salesforce and billing systems to clarify contract terms and billing histories.
  • •Collaborate cross-functionally with Customer Success, Account Executives, Deal Operations, and Finance to resolve complex, multi-layered inquiries.
  • •Educate customers on payment processes, contractual terms, and help them become self-sufficient via phone, email, and live chat.
  • •Author workflow documentation and process improvements, and create Customer Help Center articles to reduce inbound case volume.

Pay and Benefits

Salary: USD 60,000 - 75,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience in customer-facing roles in fast-paced environments, focused on billing operations, accounts receivable, or technical support.
  • •Strong analytical skills using spreadsheet tools, including pivot tables, data manipulation, and VLOOKUPs.
  • •Ability to navigate Salesforce, billing platforms, and omnichannel customer communication systems.
  • •Proven capability to de-escalate complex customer matters and communicate clearly about contract terms in writing and verbally.
  • •Comfort owning cases start-to-finish while balancing customer needs with operational priorities.
Skills:De-escalationClear communicationCase ownershipCross-functional collaborationOperational problem-solving
Tech Stack:SalesforceVLOOKUP

Company Brief

Flock Safety
Builds automated license-plate recognition cameras, AI video, gunshot-detection and drone systems plus investigative software to help law enforcement, cities, businesses and neighborhoods prevent and solve crime.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Atlanta, United States
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor