Field Loan Collections Officer

Moniepoint Group
Lagos
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Negotiation","Communication","Problem-solving","Conflict resolution","Integrity"]

Conduct on-site loan recovery engagements with defaulting borrowers to ensure repayments are made within contractual timelines. Visit customers at their physical locations, negotiate repayment commitments, and recover collateral items where applicable. Maintain professionalism and strict compliance with internal policies and regulatory requirements, while preparing accurate daily reporting and escalating complex cases as needed to protect recovery outcomes.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 day ago

Field Loan Collections Officer

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Last checked: 3 hours agoStatus: Live

Job Summary

Conduct on-site loan recovery engagements with defaulting borrowers to ensure repayments are made within contractual timelines. Visit customers at their physical locations, negotiate repayment commitments, and recover collateral items where applicable. Maintain professionalism and strict compliance with internal policies and regulatory requirements, while preparing accurate daily reporting and escalating complex cases as needed to protect recovery outcomes.
Location: Lagos
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Handle assigned recovery cases by visiting defaulting borrowers at their physical locations.
  • •Engage and negotiate with customers to facilitate repayments in line with the loan agreement terms.
  • •Recover assets, items, or goods that serve as collateral for loan defaults per approved procedures.
  • •Prepare and submit daily reports on customer engagements and recovery activities.
  • •Escalate complex or unresolved cases appropriately while maintaining compliance with policies and regulatory requirements.

Key Requirements

  • •Proven experience in a field debt recovery or collections role.
  • •Strong knowledge of effective field recovery, negotiation techniques, and loan default processes.
  • •Demonstrated history of meeting or exceeding recovery targets in a fast-paced environment.
  • •Experience operating effectively within field-based, on-site coverage areas.
  • •Ability to maintain professionalism and comply with applicable policies, ethical standards, and regulatory requirements.
Experience:Debt recoveryCollectionsField recovery
Skills:NegotiationCommunicationProblem-solvingConflict resolutionIntegrity
Languages:EnglishNigerian Pidgin

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn