Employee Experience Specialist On/Off boarding-APAC

RemotePass
Philippines
Workplace: RemoteFull timeFunction: People, HR & TalentExperience: 4+ yearsSkills: ["Communication","Problem-solving","Organizational skills","Multitasking","Service mindset"]

Own employee support for the APAC region by triaging onboarding and HR questions through a ticketing system, escalating complex cases to EX, Payroll, and Legal, and maintaining clear employee communication. Support global onboarding and mobility coordination, ensuring APAC-specific documentation and compliance. Keep HRIS and collaboration tools up to date, identify trends from employee queries, and help improve processes with the Employee Experience team.

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FursaFursa
RemotePass
RemotePass
4 months ago

Employee Experience Specialist On/Off boarding-APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Own employee support for the APAC region by triaging onboarding and HR questions through a ticketing system, escalating complex cases to EX, Payroll, and Legal, and maintaining clear employee communication. Support global onboarding and mobility coordination, ensuring APAC-specific documentation and compliance. Keep HRIS and collaboration tools up to date, identify trends from employee queries, and help improve processes with the Employee Experience team.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Act as first point of contact for employee queries via the ticketing system, focusing on onboarding and HR support across APAC.
  • •Escalate medium- and high-complexity issues to internal teams (EX, Payroll, Legal) when needed.
  • •Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
  • •Assist with mobility-related coordination, including relocations, document management, and employment documentation.
  • •Manage open tickets, keep records up to date across HRIS and collaboration platforms, and contribute to process improvements based on query trends.

Key Requirements

  • •4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.
  • •Strong familiarity with employment operations and onboarding processes in countries such as Philippines, India, Malaysia, Indonesia, Singapore, and Australia.
  • •Proficiency using HRIS and collaboration tools, including ticketing systems, Monday.com, and Dropbox.
  • •Excellent written and verbal communication in English with strong organizational and multitasking skills.
  • •Comfortable working in a fast-paced, fully remote team with a proactive, service-oriented mindset.
Experience:4+ years
Skills:CommunicationProblem-solvingOrganizational skillsMultitaskingService mindset
Languages:English
Tech Stack:HRISTicketing systemsMonday.comDropbox

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn