Contact Center Specialist (Environmental Program)

AECOM
Philippines
Workplace: HybridFull timeFunction: Environmental & SustainabilitySkills: ["Communication","Empathy","Attention to detail","Data entry","Multitasking"]

Join our environmental program support team as a contact center specialist, serving as the primary point of contact for residents. You will handle call and scheduling tasks, follow scripted messaging in a regulated environment, document interactions in CRM, and escalate issues as needed to ensure compliant, clear communications and accurate records.

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AECOM
AECOM
2 months ago

Contact Center Specialist (Environmental Program)

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Last checked: 7 hours agoStatus: Live

Job Summary

Join our environmental program support team as a contact center specialist, serving as the primary point of contact for residents. You will handle call and scheduling tasks, follow scripted messaging in a regulated environment, document interactions in CRM, and escalate issues as needed to ensure compliant, clear communications and accurate records.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Environmental & Sustainability

Key Responsibilities

  • •Provide professional, clear, and empathetic communication with residents
  • •Explain environmental sampling activities in simple, non-technical terms
  • •Schedule residential sampling appointments using a CRM system (training provided)
  • •Accurately document call logs, resident information, and interaction summaries in CRM systems
  • •Identify and escalate sensitive issues following defined escalation protocols

Key Requirements

  • •Strong verbal communication skills with the ability to convey information clearly and calmly
  • •Professional phone presence with a customer-focused approach
  • •Excellent written communication skills for documentation and follow-up
  • •Experience in call center support, customer service, or administrative coordination
  • •Proficiency with CRM systems or similar data management tools (or ability to learn quickly)
Skills:CommunicationEmpathyAttention to detailData entryMultitasking
Languages:English
Tech Stack:CRMCRM systemsScheduling toolsCall tracking platformsTyping speed

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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