Customer Success Manager - APAC

Multiplier
Bengaluru, Delhi
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-10 yearsSkills: ["Customer-focused","Communication","Problem-solving","Collaboration","Organization","Prioritization","Independence","Resilience","Tenacity","Curiosity","Proactive thinking"]

Own customer outcomes for named APAC accounts by understanding business needs and delivering consultative solutions that drive talent and business objectives. Partner with Sales, Product, Operations, and Engineering to improve satisfaction, retention, and growth, while identifying upsell and cross-sell opportunities. Act as the voice of customers to shape the product roadmap using feedback across industries and tiers, reporting to the APAC Manager.

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FursaFursa
Multiplier
Multiplier
3 weeks ago

Customer Success Manager - APAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own customer outcomes for named APAC accounts by understanding business needs and delivering consultative solutions that drive talent and business objectives. Partner with Sales, Product, Operations, and Engineering to improve satisfaction, retention, and growth, while identifying upsell and cross-sell opportunities. Act as the voice of customers to shape the product roadmap using feedback across industries and tiers, reporting to the APAC Manager.
Location: Bengaluru, Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusted relationships with named APAC accounts using consultative solutioning to support customers’ talent and business objectives.
  • •Work with internal teams (Sales, Product, Operations, Engineering) to drive customer satisfaction, retention, and growth.
  • •Identify growth opportunities within the customer portfolio and develop strategies for upsell and cross-sell.
  • •Gather and synthesize customer feedback to serve as the voice of customers to influence the product roadmap.
  • •Drive account planning and forecasting to maintain performance against satisfaction and growth goals for a larger book of customers.

Key Requirements

  • •4-10 years of customer-facing experience in B2B SaaS or HR, with a strong grasp of industry complexities.
  • •2-3 years in a customer success or account management role to develop effective customer strategies.
  • •A proven track record of overachieving customer success and business goals/targets (2 of the last 3 years).
  • •Ability to drive value-based strategies, including upsell and cross-sell opportunities.
  • •Experience with account planning, forecasting, and quota attainment, plus excellent communication and writing skills.
Experience:4-10 yearsB2B SaaSHR
Skills:Customer-focusedCommunicationProblem-solvingCollaborationOrganizationPrioritizationIndependenceResilienceTenacityCuriosityProactive thinking

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor