Healthcare Customer Support

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Problem-solving","Multitasking","Organization"]

Provide empathetic, professional customer support for healthcare inquiries and issues in Hyderabad. Handle incoming requests via phone, email, and chat; troubleshoot technical problems and guide customers through resolution; and document all interactions accurately while maintaining patient confidentiality and healthcare compliance. Escalate complex issues, share product/service information, collaborate with internal teams to improve customer experience, and follow up for satisfaction and feedback.

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FursaFursa
Sutherland
Sutherland
3 hours ago

Healthcare Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Provide empathetic, professional customer support for healthcare inquiries and issues in Hyderabad. Handle incoming requests via phone, email, and chat; troubleshoot technical problems and guide customers through resolution; and document all interactions accurately while maintaining patient confidentiality and healthcare compliance. Escalate complex issues, share product/service information, collaborate with internal teams to improve customer experience, and follow up for satisfaction and feedback.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat with empathy and professionalism.
  • •Troubleshoot technical issues and guide customers through problem resolution.
  • •Document and maintain detailed customer interaction records in compliance with healthcare regulations.
  • •Escalate complex issues to appropriate departments while keeping customers informed.
  • •Provide product and service information and follow up for satisfaction and feedback to improve customer experience.

Key Requirements

  • •Proven customer service experience, preferably in healthcare or medical settings.
  • •Excellent verbal and written communication skills in English.
  • •Strong empathy and the ability to connect with customers during difficult situations.
  • •Proficiency with CRM software and Microsoft Office applications.
  • •Knowledge of healthcare terminology and systems (preferred), including HIPAA and patient confidentiality (preferred).
Experience:HealthcareMedical
Skills:EmpathyCommunicationProblem-solvingMultitaskingOrganization
Languages:English
Tech Stack:CRM softwareMicrosoft OfficePhoneEmailChat

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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