Red Hat

2 weeks ago

Associate Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Learn product understanding and customer engagement techniques as an Associate Technical Account Manager. You’ll shadow experienced TAMs and build technical depth across your assigned Red Hat product area while handling simple customer situations and troubleshooting within predefined scope. The role emphasizes structured supervision, collaboration, and open-source principles, culminating in owning your first customer account(s). You’ll also work toward introductory Red Hat certifications and Knowledge-Centered Support (KCS-2) proficiency.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Shadow experienced TAMs to build product understanding and customer engagement skills under structured supervision.
•Interact with customers professionally to drive success, handle simple situations, and provide critical updates.
•Develop technical understanding and proficiency within an assigned product area, progressing toward introductory Red Hat certifications.
•Resolve simple customer issues within predefined or limited scope by following documented practices and procedures.
•Contribute to technical content and move toward Knowledge-Centered Support (KCS-2) proficiency while actively collaborating and sharing knowledge.

Key Requirements

•Basic knowledge or a strong interest in foundational technologies in Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, cloud-native apps, automation/Ansible).
•Awareness of common third-party software/ISV products and how they integrate with Red Hat environments.
•Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
•High learning agility with commitment to foundational learning paths and process adoption.
•Excellent active listening and communication skills to articulate customer needs internally.

Experience:Open source

Skills:Active listeningCommunicationCollaborationProblem-solvingCritical thinking

Certifications:RHCEOpenShiftAnsibleCloud Native App Dev

Tech Stack:LinuxRHELOpenShiftAnsibleCloud-Native appsAutomationKubernetes

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

2 weeks ago

Associate Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Shadow experienced TAMs to build product understanding and customer engagement skills under structured supervision.
•Interact with customers professionally to drive success, handle simple situations, and provide critical updates.
•Develop technical understanding and proficiency within an assigned product area, progressing toward introductory Red Hat certifications.
•Resolve simple customer issues within predefined or limited scope by following documented practices and procedures.
•Contribute to technical content and move toward Knowledge-Centered Support (KCS-2) proficiency while actively collaborating and sharing knowledge.

Key Requirements

•Basic knowledge or a strong interest in foundational technologies in Red Hat’s portfolio (e.g., Linux/RHEL, OpenShift, cloud-native apps, automation/Ansible).
•Awareness of common third-party software/ISV products and how they integrate with Red Hat environments.
•Ability to follow technical documentation, standard workflows, and troubleshooting procedures.
•High learning agility with commitment to foundational learning paths and process adoption.
•Excellent active listening and communication skills to articulate customer needs internally.

Experience:Open source

Skills:Active listeningCommunicationCollaborationProblem-solvingCritical thinking

Certifications:RHCEOpenShiftAnsibleCloud Native App Dev

Tech Stack:LinuxRHELOpenShiftAnsibleCloud-Native appsAutomationKubernetes

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn