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Wiz

1 day ago

Sr. Solutions Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Deliver expert technical support for a cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense. Troubleshoot connectors and integrations across AWS, Azure, GCP, OCI, and SaaS, diagnose Kubernetes/container security and scanning problems, and triage vulnerability findings. Improve support at scale by integrating AI-driven automation into triage and resolution workflows, and participate in after-hours on-call rotation.

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, IAM, network analysis, and data security.
•Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM/permissions, network connectivity, API authentication, and scanning infrastructure.
•Diagnose workload scanning and runtime security issues, including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
•Analyze vulnerability findings by triaging false positives, validating detection accuracy, investigating SBOM/SCA results, and assessing secret detection and patch management coverage.
•Design and implement AI-driven automation to scale support, and participate in on-call rotation for after-hours, holiday, and weekend coverage.

Key Requirements

•5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
•2+ years working with cloud platforms (AWS, Azure, GCP), including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services.
•1+ year deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
•Strong understanding of cloud security fundamentals (identity and access management, network segmentation, compliance frameworks, security posture assessment).
•Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL, plus proficiency with Linux command-line environments.

Skills:Technical troubleshootingProblem-solvingOn-call readinessDebuggingCustomer-focused support

Languages:English

Tech Stack:AWSAzureGCPOCIKubernetesPythonShellJavaScriptJSONJavaGoTerraformHCLLinuxVPCsSecurity groupsFirewallsIAMCI/CDTerraform/HCL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn