Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Communication","Stakeholder management"]

Own the post-sales lifecycle for assigned enterprise customers, driving onboarding, success planning, adoption monitoring, executive business reviews, and renewal support. Serve as a trusted cybersecurity advisor, guiding security architecture, threat detection strategy, and operational best practices to help customers maximize value from the TrendAI security platform. Partner with Sales and internal product and threat research teams to identify challenges, improve security maturity, and expand adoption while improving retention and satisfaction.

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FursaFursa
Trend Micro
Trend Micro
2 days ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers, driving onboarding, success planning, adoption monitoring, executive business reviews, and renewal support. Serve as a trusted cybersecurity advisor, guiding security architecture, threat detection strategy, and operational best practices to help customers maximize value from the TrendAI security platform. Partner with Sales and internal product and threat research teams to identify challenges, improve security maturity, and expand adoption while improving retention and satisfaction.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales owner for assigned customer accounts, leading customer lifecycle activities such as onboarding, success planning, executive business reviews, adoption monitoring, customer health management, and renewal support.
  • •Act as a trusted cybersecurity advisor by providing guidance on security architecture, threat detection strategies, and operational best practices for effective TrendAI platform deployment and optimization.
  • •Ensure measurable value realization by driving adoption and optimization of capabilities such as XDR, endpoint protection, cloud security, identity protection, and AI-driven threat detection.
  • •Proactively identify customer challenges, evolving risks, and security gaps, and recommend solutions leveraging TrendAI capabilities while partnering with Sales to support account expansion.
  • •Conduct security maturity and posture assessments aligned with frameworks like NIST, CIS, and Zero Trust, and help define security improvement roadmaps to strengthen cyber defenses.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurityEnterprise security
Skills:Customer engagementRelationship managementRisk mitigationCommunicationStakeholder management
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionNISTCISZero TrustMITRE ATT&CKSOC operationsThreat detectionSecurity architecture

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn