22 hours ago

Lead Customer Success Manager - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own the post-sales strategic relationship for enterprise accounts, driving retention and value realization. Serve as trusted advisor to executive stakeholders while partnering closely with Sales to identify expansion opportunities. Orchestrate work with Forward-Deployed Engineers (FDEs), Account Executives, and product leaders to align technical delivery with business outcomes. Lead QBR/EBR conversations focused on ROI, maintain account health, and build scalable CS playbooks with strong autonomy.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive net retention, customer health, and long-term strategic alignment across a portfolio of enterprise accounts.
•Partner with Sales to identify expansion vectors, co-develop account plans, and support upsells tied to customer technical roadmaps.
•Collaborate with Forward-Deployed Engineers and technical leads to ensure delivery aligns with client business outcomes and accelerates time-to-value.
•Build and scale customer success playbooks and executive engagement standards with extreme ownership and high autonomy.
•Run executive business reviews/QBRs centered on ROI, maintaining multi-threaded sponsorship across business and technical stakeholders.

Pay and Benefits

Salary: USD 190,000 - 220,000 annually

Key Requirements

•10+ years in enterprise customer success, account management, or technical account management with high-ARR, complex platforms.
•Proven ability to partner with Sales on upsells, expansions, and renewals in multi-stakeholder environments.
•Deep experience collaborating with Forward-Deployed Engineers (FDEs), solutions architects, and product delivery teams to translate technical work into commercial value.
•High autonomy and ownership in ambiguous, fast-paced settings, driving account outcomes independently.
•Strong communication and executive-level presentation skills, able to advise C-level leaders on technology strategy and operational efficiency.

Experience:10+ yearsEnterpriseB2BHigh-ARRCustomer success

Skills:CommunicationPresentationStrategic thinkingStakeholder managementExecutive engagement

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website

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Tines

22 hours ago

Lead Customer Success Manager - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive net retention, customer health, and long-term strategic alignment across a portfolio of enterprise accounts.
•Partner with Sales to identify expansion vectors, co-develop account plans, and support upsells tied to customer technical roadmaps.
•Collaborate with Forward-Deployed Engineers and technical leads to ensure delivery aligns with client business outcomes and accelerates time-to-value.
•Build and scale customer success playbooks and executive engagement standards with extreme ownership and high autonomy.
•Run executive business reviews/QBRs centered on ROI, maintaining multi-threaded sponsorship across business and technical stakeholders.

Pay and Benefits

Salary: USD 190,000 - 220,000 annually

Key Requirements

•10+ years in enterprise customer success, account management, or technical account management with high-ARR, complex platforms.
•Proven ability to partner with Sales on upsells, expansions, and renewals in multi-stakeholder environments.
•Deep experience collaborating with Forward-Deployed Engineers (FDEs), solutions architects, and product delivery teams to translate technical work into commercial value.
•High autonomy and ownership in ambiguous, fast-paced settings, driving account outcomes independently.
•Strong communication and executive-level presentation skills, able to advise C-level leaders on technology strategy and operational efficiency.

Experience:10+ yearsEnterpriseB2BHigh-ARRCustomer success

Skills:CommunicationPresentationStrategic thinkingStakeholder managementExecutive engagement

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website