OKX

4 weeks ago

Senior Agent, Customer Service (Spanish Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Customer Service professional handling multilingual inquiries for a global user base, primarily in English and Spanish. You’ll collaborate with product, marketing, and operations teams to address customer issues across websites, platforms, and services, build strong partner relationships, and escalate unresolved items to Level 2 as needed, all while delivering high-quality multilingual support.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
•Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
•Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
•Establishing and nurturing strong relationships with company partners and external stakeholders.
•Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceMeal AllowancesWellness Stipend

Key Requirements

•A diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•At least 1 year of experience in language-related roles, including translation, interpretation, or localization.
•Proficiency in both spoken and written language relevant to the job, with a high level of English & Spanish.
•Ability to work independently in a fast-paced environment and deliver multilingual support.
•Willingness to work according to a given schedule.

Experience:1+ years

Skills:CommunicationProblem-solvingTime managementMultitaskingCustomer service

Languages:EnglishSpanish

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX