Customer Success, EMEA

Mistral
Amsterdam
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Customer-centric","Collaboration","Organization","Problem-solving","Business acumen"]

Manage a portfolio of enterprise customers in EMEA, serving as the primary point of contact to drive adoption, satisfaction, and long-term success. Lead onboarding, monitor customer health, and proactively address churn risks. Partner with Sales on upsell/cross-sell opportunities, and work with Product and Engineering to shape feedback and influence the roadmap. Deliver training, run QBRs, and support renewals through contract and expansion discussions.

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FursaFursa
Mistral
Mistral
17 hours ago

Customer Success, EMEA

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Last checked: 12 hours agoStatus: Live

Job Summary

Manage a portfolio of enterprise customers in EMEA, serving as the primary point of contact to drive adoption, satisfaction, and long-term success. Lead onboarding, monitor customer health, and proactively address churn risks. Partner with Sales on upsell/cross-sell opportunities, and work with Product and Engineering to shape feedback and influence the roadmap. Deliver training, run QBRs, and support renewals through contract and expansion discussions.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of enterprise customers to maximize the value of Mistral’s AI solutions.
  • •Lead customer onboarding, adoption, and ongoing engagement; monitor health metrics and address risks to prevent churn.
  • •Partner with Sales to identify upsell and cross-sell opportunities based on needs and usage.
  • •Collaborate with Product and Engineering to gather customer feedback and influence the product roadmap.
  • •Conduct QBRs and deliver customer training and success plans with clear KPIs, timelines, and measurable outcomes.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

  • •5+ years in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting, ideally in technical or SaaS environments.
  • •Proven experience managing enterprise customer relationships focused on adoption, satisfaction, and retention.
  • •Ability to work with technical products and confidently engage with data, IT, and engineering teams.
  • •Strong communication and presentation skills for both technical and executive audiences.
  • •Business acumen to identify upsell and expansion opportunities while ensuring customer success.
Experience:5+ yearsEnterpriseSaaSTechnical productsAI/ML
Skills:CommunicationPresentationCustomer-centricCollaborationOrganizationProblem-solvingBusiness acumen

Company Brief

Mistral
Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: Paris, France
Founded: 2023
WebsiteLinkedIn