Associate, Fraud Investigations Cards and Disputes (Fixed Term Contract)

Wealthsimple
Canada
Workplace: RemoteFull timeCAD 25 - 31.25 hourlyFunction: Legal, Risk & ComplianceExperience: 1+ yearsSkills: ["Attention to detail","Analytical thinking","Communication","Empathy","Risk awareness"]

Investigate and resolve card disputes and unauthorized transaction claims by analyzing authorization data, authentication methods (3DS, Apple Pay, Chip & PIN), and digital footprints. Execute Visa/Mastercard chargebacks and guide clients through the dispute lifecycle with empathy and clarity. Manage multiple open cases within strict SLAs and participate in weekly calibration to detect new BIN attacks and merchant scams.

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FursaFursa
Wealthsimple
Wealthsimple
5 days ago

Associate, Fraud Investigations Cards and Disputes (Fixed Term Contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Investigate and resolve card disputes and unauthorized transaction claims by analyzing authorization data, authentication methods (3DS, Apple Pay, Chip & PIN), and digital footprints. Execute Visa/Mastercard chargebacks and guide clients through the dispute lifecycle with empathy and clarity. Manage multiple open cases within strict SLAs and participate in weekly calibration to detect new BIN attacks and merchant scams.
Location: Canada
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Investigate and resolve card disputes and unauthorized transaction claims using transaction data, authentication methods (3DS, Apple Pay, Chip & PIN), and digital footprints.
  • •Execute chargebacks by navigating Visa/Mastercard dispute rules, filing accurate chargebacks, and understanding liability shifts.
  • •Communicate directly with clients throughout the dispute lifecycle, managing expectations around card network timelines with empathy and clarity.
  • •Manage a queue of multiple disputes while meeting internal and regulatory case-closure SLAs.
  • •Participate in weekly calibration sessions to share findings and help identify new BIN attacks or merchant scams.

Pay and Benefits

Salary: CAD 25 - 31.25 hourly
Perks:Health InsuranceLife Insurance

Key Requirements

  • •Minimum 1 year of direct fraud or disputes experience, ideally involving card chargebacks, Visa/Mastercard network rules, or transaction monitoring.
  • •Demonstrated understanding of fraud management frameworks, controls, and prevention systems in financial services and payments.
  • •Ability to collect, organize, and analyze datasets with precision and accuracy.
  • •Exceptional written and verbal communication skills.
  • •High attention to detail and an ability to spot authorization anomalies to determine how and where a card was compromised.
Experience:1+ yearsFinancial servicesPaymentsCard fraudFraud investigations
Skills:Attention to detailAnalytical thinkingCommunicationEmpathyRisk awareness

Company Brief

Wealthsimple
Wealthsimple is a Canadian fintech offering automated investing, savings, tax filing, crypto trading, and cash accounts with a focus on low-cost, user-friendly financial services for retail customers.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Toronto, Canada
Founded: 2014
WebsiteLinkedIn