Case Manager (Moe, VIC, AU, 3825)

Allianz
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathetic communication","Customer focus","Time management","Prioritization","Continuous learning"]

Support customers step-by-step through personal injury case management and injury management programs. Ensure case actions are completed on time while delivering a positive customer experience, building trusted relationships, and providing clear written and verbal communications. Use an empathetic approach to support injured workers’ recovery, manage a demanding portfolio with strong prioritisation, and contribute ideas to improve team processes and service.

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FursaFursa
Allianz
Allianz
2 days ago

Case Manager (Moe, VIC, AU, 3825)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support customers step-by-step through personal injury case management and injury management programs. Ensure case actions are completed on time while delivering a positive customer experience, building trusted relationships, and providing clear written and verbal communications. Use an empathetic approach to support injured workers’ recovery, manage a demanding portfolio with strong prioritisation, and contribute ideas to improve team processes and service.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support customers step-by-step through Case Management and Injury Management programs.
  • •Complete case management actions on time while delivering a positive customer experience.
  • •Develop trusted relationships with customers you support.
  • •Apply an attitude that empathises with injured workers and supports their recovery.
  • •Provide ideas and innovations that support team improvements and customer communication.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •Support customers through case management and injury management programs in a customer-centric environment.
  • •Manage a demanding portfolio with strong time management and prioritisation skills.
  • •Provide excellent written and verbal communication with injured workers and stakeholders.
  • •Demonstrate a commitment to ongoing learning about recovery support and case management practices.
  • •Use an energetic, motivated approach to complete actions on time and improve outcomes.
Skills:Empathetic communicationCustomer focusTime managementPrioritizationContinuous learning

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn