Dividend LSR III

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-4 yearsEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Written communication","Verbal communication","Multitasking"]

Work as a Loan Resolution Specialist to resolve delinquency and other customer issues for late-stage borrowers. You will contact customers via calls, emails, and texts, handle inbound requests related to hardship and complaints, coordinate with third-party servicers, and perform skip tracing. Document interactions, follow Dividend policies and collection regulations, and help reduce losses by recommending appropriate payment programs.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Dividend LSR III

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Work as a Loan Resolution Specialist to resolve delinquency and other customer issues for late-stage borrowers. You will contact customers via calls, emails, and texts, handle inbound requests related to hardship and complaints, coordinate with third-party servicers, and perform skip tracing. Document interactions, follow Dividend policies and collection regulations, and help reduce losses by recommending appropriate payment programs.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Communicate with late-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and reduce losses.
  • •Handle inbound customer calls, emails, and texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
  • •Coordinate with third-party servicers on account changes and required adjustments.
  • •Resolve escalated complaint issues with existing customers by telephone and/or email.
  • •Document customer interactions and activities in detailed account notes while following Dividend policies and regulations.

Key Requirements

  • •High school diploma or equivalent.
  • •3-4 years of collections and customer service experience.
  • •Strong organizational skills and attention to detail.
  • •Excellent written and verbal communication skills.
  • •Proficiency with Microsoft Suite; Salesforce experience preferred.
Experience:3-4 yearsCollectionsCustomer serviceConsumer lending
Education:High School
Skills:Organizational skillsAttention to detailWritten communicationVerbal communicationMultitasking
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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