Vice President, Client Management

Modern Health
United States
Workplace: RemoteFull timeUSD 216,320 - 270,400 annuallyFunction: Executive & General ManagementExperience: 20+ yearsSkills: ["High empathy","High accountability","Strategic thinking","Problem-solving","Leadership"]

Lead Client Management for Modern Health, driving satisfaction, retention, adoption, renewal, and expansion across strategic enterprise accounts. Manage a team of 5–8 client leaders, develop executive sponsor relationships, and co-lead value management methodology across the organization. Represent Client Management on key cross-functional teams, use analytics from tools like Salesforce, Gainsight, and Looker to guide strategy, and partner with Sales to grow long-term revenue.

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Modern Health
Modern Health
5 hours ago

Vice President, Client Management

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Job Summary

Lead Client Management for Modern Health, driving satisfaction, retention, adoption, renewal, and expansion across strategic enterprise accounts. Manage a team of 5–8 client leaders, develop executive sponsor relationships, and co-lead value management methodology across the organization. Represent Client Management on key cross-functional teams, use analytics from tools like Salesforce, Gainsight, and Looker to guide strategy, and partner with Sales to grow long-term revenue.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Lead and manage a team of 5–8 client managers/account directors responsible for the largest client accounts.
  • •Develop executive relationships with clients in an executive sponsor capacity.
  • •Co-lead deployment of Value Management client methodology across the Client Management organization.
  • •Serve as the Client Management representative on key functional teams and influence outcomes.
  • •Use financial and analytical insights to guide strategic positioning and partner with Sales initiatives for growth.

Pay and Benefits

Salary: USD 216,320 - 270,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceHsaFsa401kParental LeaveLearning BudgetRemote WorkCell PhoneWellness StipendNew Hire

Key Requirements

  • •20–25+ years of experience in client/account management, consulting, or related roles, including leading P&Ls and managing jumbo/global client relationships and teams.
  • •Proven success strategically and autonomously managing a team and driving results across a matrixed organization.
  • •Track record leading teams and account portfolios to deliver retention, adoption, renewal, and expansion outcomes, including complex opportunities.
  • •Strong financial and commercial acumen for enterprise market positioning and growth, with executive-level communication skills.
  • •Must be able to maintain work authorization for the duration of employment without employer sponsorship.
Experience:20+ yearsHealthcareBenefitsEnterpriseFortune 500
Skills:High empathyHigh accountabilityStrategic thinkingProblem-solvingLeadership
Languages:English
Tech Stack:SalesforceGainsightLooker

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Modern Health
Provides a mental health and well-being platform for employers, combining coaching, therapy, and self-guided digital resources to support employee mental health and improve workplace outcomes.
Industry: Mental Health
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn