DataDog

5 days ago

Technical Escalations Engineer 2 (Agent) - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Work on the Technical Escalation Engineering (TEE) team as a product expert at the intersection of Technical Solutions, Engineering, Product, and Customers. Investigate complex Agent escalations, lead high-stakes technical calls, and drive solutions for critical customer issues. Mentor the Global Support Engineering team through office hours and learning sessions, and partner with Engineering and Product to identify gaps and improve the platform’s performance, scalability, and success.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate complex Agent escalations, triage issues, and resolve problems across deployment, configurations, performance, integrations, and telemetry/logs collection.
•Lead high-stakes technical calls with urgency and precision to drive solutions for critical customer challenges.
•Run office hours and deliver learning sessions while mentoring the Global Support Engineering team (GSE).
•Partner with Engineering and Product to identify gaps, advocate for customers, and drive improvements to the platform.
•Become the go-to Agent expert by mastering both the technical landscape and the customer experience.

Pay and Benefits

Perks:Equity

Key Requirements

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Expert troubleshooting across Linux, Windows, and MacOS, including processes, services, networking, and file systems.
•Hands-on with CLIs, APIs, and configuration files (YAML/JSON), and guide others to best practices.
•Comfortable with containerized environments like Docker and Kubernetes; scripting and automation with Python, Go, or Bash.

Experience:ObservabilitySecurity

Skills:Problem-solvingContinuous learningMentoringClient-centric thinkingCollaboration

Languages:English

Tech Stack:LinuxWindowsMacOSCLIsAPIsYAMLJSONDockerKubernetesPythonGoBashZendeskJiraConfluenceTelemetryLogs

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

5 days ago

Technical Escalations Engineer 2 (Agent) - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Investigate complex Agent escalations, triage issues, and resolve problems across deployment, configurations, performance, integrations, and telemetry/logs collection.
•Lead high-stakes technical calls with urgency and precision to drive solutions for critical customer challenges.
•Run office hours and deliver learning sessions while mentoring the Global Support Engineering team (GSE).
•Partner with Engineering and Product to identify gaps, advocate for customers, and drive improvements to the platform.
•Become the go-to Agent expert by mastering both the technical landscape and the customer experience.

Pay and Benefits

Perks:Equity

Key Requirements

•Develop deep technical expertise and continuously learn as the product evolves.
•Investigate complex escalations and lead high-stakes technical calls to resolve critical customer challenges.
•Expert troubleshooting across Linux, Windows, and MacOS, including processes, services, networking, and file systems.
•Hands-on with CLIs, APIs, and configuration files (YAML/JSON), and guide others to best practices.
•Comfortable with containerized environments like Docker and Kubernetes; scripting and automation with Python, Go, or Bash.

Experience:ObservabilitySecurity

Skills:Problem-solvingContinuous learningMentoringClient-centric thinkingCollaboration

Languages:English

Tech Stack:LinuxWindowsMacOSCLIsAPIsYAMLJSONDockerKubernetesPythonGoBashZendeskJiraConfluenceTelemetryLogs

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn