Customer Success Manager- Amman

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 29 minutes agoStatus: Live

Job Summary

Own customer adoption, value realization, and measurable business outcomes for Enterprise and Key accounts. Build and run customer success plans aligned to KPIs, translate customer objectives into CleverTap use cases, and drive product adoption using data-driven insights and best practices. Analyze dashboards and usage to recommend improvements, lead QBRs/EBRs focused on ROI and impact, mitigate churn risks, and partner cross-functionally while maintaining accurate account documentation in Salesforce.

Location: Amman

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
•Develop and execute customer success plans aligned to business goals and KPIs.
•Translate customer objectives into scalable CleverTap use cases and growth strategies.
•Drive product adoption using data-driven insights, enablement, and best practices; provide actionable recommendations based on dashboards and usage.
•Lead QBRs/EBRs focused on ROI and business impact, identify customer risks, and execute retention mitigation plans while partnering with Sales, TAMs, Onboarding, Support, and Channel Specialists.

Key Requirements

•4+ years of experience in marketing or related field, including 2+ years in B2B SaaS customer success or customer management.
•Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or a related field.
•Strong business acumen to understand customer objectives and translate them into platform growth opportunities.
•Data-driven mindset to work with metrics, dashboards, and analytics to track adoption and drive outcomes.
•Excellent executive communication skills to build relationships and present compelling QBRs/EBRs.

Experience:4+ yearsB2B SaaSCustomer successMarketingEnterprise accountsKey accountsMartech

Education:Bachelor's in Computer Science, Information Technology, Marketing, Business, or related fields

Skills:Executive communicationRelationship buildingBusiness acumenData-driven thinkingCross-functional collaboration

Tech Stack:SalesforceDashboardsFunnelsJourney mappingCDPMarketing automationCustomer engagement platformsAnalytics tools

Company Brief

CleverTap

Website

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CleverTap

1 day ago

Customer Success Manager- Amman

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 29 minutes agoStatus: Live

Job Summary

Location: Amman

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
•Develop and execute customer success plans aligned to business goals and KPIs.
•Translate customer objectives into scalable CleverTap use cases and growth strategies.
•Drive product adoption using data-driven insights, enablement, and best practices; provide actionable recommendations based on dashboards and usage.
•Lead QBRs/EBRs focused on ROI and business impact, identify customer risks, and execute retention mitigation plans while partnering with Sales, TAMs, Onboarding, Support, and Channel Specialists.

Key Requirements

•4+ years of experience in marketing or related field, including 2+ years in B2B SaaS customer success or customer management.
•Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or a related field.
•Strong business acumen to understand customer objectives and translate them into platform growth opportunities.
•Data-driven mindset to work with metrics, dashboards, and analytics to track adoption and drive outcomes.
•Excellent executive communication skills to build relationships and present compelling QBRs/EBRs.

Experience:4+ yearsB2B SaaSCustomer successMarketingEnterprise accountsKey accountsMartech

Education:Bachelor's in Computer Science, Information Technology, Marketing, Business, or related fields

Skills:Executive communicationRelationship buildingBusiness acumenData-driven thinkingCross-functional collaboration

Tech Stack:SalesforceDashboardsFunnelsJourney mappingCDPMarketing automationCustomer engagement platformsAnalytics tools

Company Brief

CleverTap

Website